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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Andrew N.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jun 2023
Powerful project management for developers
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is distinguished from other project management platforms by many plugins and extensions available on the Atlassian Marketplace. These extra options enable us to customize and tailor Jira to our specific requirements. Jira provides exceptional flexibility to address the challenges of our development team, from agile project management to workflow automation. This adaptability has enabled us to streamline our processes and adapt as our company grows.
What is your favorite aspect of this product?
Jira's integration with popular version control tools such as Git is one of my favorite features. This seamless integration simplifies collaboration and tracking changes to our source code. Furthermore, Jira provides clear visibility into tasks, allowing us to easily assign and track project progress. We can tailor Jira to our development methodology thanks to the ability to customize dashboards and workflows, which improves efficiency and communication within the team.
What do you dislike most about this product?
I should point out, however, that Jira updates may cause compatibility issues with existing plugins, customizations, or integrations. We've had a few issues when upgrading Jira and discovering that certain plugins or integrations no longer work properly. This is inconvenient and necessitates more time and effort to resolve compatibility issues.
What recommendations would you give to someone considering this product?
In general, I would recommend Jira to other development teams at similar companies to ours. Its extensive range of plugins and extensions in the Atlassian Marketplace allows it to be tailored to the specific needs of each team. Integration with version control tools such as Git is a huge benefit for any development team. Although updates can be challenging, the overall benefits of Jira far outweigh the occasional challenges. Jira has helped us streamline our processes and improve collaboration on our development team, and I am confident that it will help other teams in the same way.
Pros
- Continually Improving Product
- Efficient Service
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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Remi Oluchi G.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2023
In simple terms, Jira makes us more productive.
Likeliness to Recommend
What differentiates Jira from other similar products?
Based on my experience, what truly distinguishes Jira from alternative project management suites is the exceptional quality and wide range of reporting options available for all Jira-managed projects. Straight out of the box, Jira offers more than twelve different types of reports, including Burndown charts, sprint reports, velocity charts, cumulative flow diagrams, and many more. This comprehensive selection greatly simplifies access to real-time insights into my team's performance, providing valuable information at a glance.
What is your favorite aspect of this product?
One of the standout features of Jira that I truly appreciate is its inclusion of both Kanban and Scrum boards. Having access to either of these boards allows my team to effectively visualize our project workflow and closely monitor the progress of each assigned task in real time. This functionality significantly helps us limit the work-in-progress (WIP) phase and facilitates seamless movement of tasks from the "Doing" stage to the "Done" stage.
What do you dislike most about this product?
One area where Jira falls short is with its limited collaboration tools. In fact, it lacks a real-time messaging tool out of the box. Additionally, its user interface is not particularly user-friendly, which often results in a slow learning curve for non-technical users,
What recommendations would you give to someone considering this product?
We have navigated the absence of a standard messaging feature limitation on Jira, by integrating it with Slack.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2054941/original/2054941.jpg?1734497194)
Anil T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
FAntastic Software with Eas to use
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira Software provides roadmaps that help teams plan and communicate their long-term goals and priorities. Roadmaps can be shared with stakeholders and team members, making it easier to align everyone around the same objectives.
What is your favorite aspect of this product?
Teams can create and track issues within Jira Software, including bugs, tasks, and user stories. Each issue can be assigned to a team member, and progress can be tracked in real-time.
What do you dislike most about this product?
Nothin to dislike
What recommendations would you give to someone considering this product?
I hihly recommend people to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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