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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Deepika T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Integration Capabilities Issue Tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

1.Community and Ecosystem 2. Versatility Across Industries 3. Scalability 4. Powerful Reporting and Analytics 5. Wide Range of Integrations 6. Strong Agile Support 7. Customization and Flexibility

What do you dislike most about this product?

1. Complexity for Small Teams 2. Interface Changes 3. License Costs 4. Resource Intensiveness 5. Learning Curve

What recommendations would you give to someone considering this product?

Overall its a good product for project managements' as it has agile methodology.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Suzun K.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Jira Has Potential If.....

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Deep potential if set up correctly out of the box, there is no going back if not

What is your favorite aspect of this product?

Workflow management Ticket Management Roadmaps Milestones Agile

What do you dislike most about this product?

Reporting and Dashboarding is highly dysfunctional and behind the curve

What recommendations would you give to someone considering this product?

Compare to Smartsheet first if the output you want high level, quality reporting

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Security Protects
  • Helps Innovate

Cons

  • Less Performance Enhancing
  • Commodity Features

Punit G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA works flawlessly for Project management and for ALM use cases.

What is your favorite aspect of this product?

The breadth of its features and integration with Git, CI/CD tools.

What do you dislike most about this product?

I cannot think of any such points for JIRA.

What recommendations would you give to someone considering this product?

They must explore the product. Talk to the vendor sales team and understand the full potential of the tool and what it can do for you. Many of the people are using JIRA but are not aware of its integration with Git. It is a powerful tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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