Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Dani B.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Wonderful Tool for Managing Projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira allows programmers to work on several projects at once. For example, I use Slack and Bitbucket to keep track of all my jobs and code repositories and use JIRA frequently. Agile and sprint planning, centralized data storage for project backup, and API integration with other services are some of my favorite development approaches.

What is your favorite aspect of this product?

We find it useful for Project Management at our organization. A separate board is used by each team to keep tabs on the sprint's development, manage the backlog's cards, and generate various reports. E-mail is the quickest way to share news and thoughts briefly. I've worked on a project where retrieving metadata like description, comments, and attachments was a breeze thanks to Python.

What do you dislike most about this product?

The team should attempt to fix the issue wherein image uploads as part of requests occasionally fail. There's a message that says "Failed to upload photos" all the time.

What recommendations would you give to someone considering this product?

With its user-friendly interface and comprehensive set of features, Jira is unrivaled when it comes to managing products and ensuring that everyone is on the same page with regards to their daily responsibilities. Workload management amongst teammates is efficient. Similar tickets from the past can be tracked for simpler sorting. Benefits include a speedup in performance and a decrease in wasted time.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Emilio S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Really good product! Enables accurate traceability

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It enables easy and understandable traceability of the tasks and it also allows you to categorize the tasks in different ways and departments within the company.

What is your favorite aspect of this product?

Its intuitive and easy-to understand design and interface.

What do you dislike most about this product?

The lack of options you have to write a task. There could be icons, tables, emojis, and graphs available.

What recommendations would you give to someone considering this product?

Plan out how you are going to have the flow of information.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Cons

  • Wastes Time
  • Slower Product Innovation

Mindy C.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Jira facilitates efficient process management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Personally, I've found Jira to be a really useful tool. Extremely useful for managing projects in real time with built-in tools for collaboration and planning. I've found it to be an indispensable aid in maintaining order and keeping tabs on development because of its user-friendliness and straightforward design. The platform's adaptability makes it well-suited for both local and large-scale endeavors.

What is your favorite aspect of this product?

The fact that I can keep tabs on everything happening in my project at all times, in real time, is fantastic. I love that I can delegate tasks to individual team members and always know where they stand. I really like its outstanding and dynamic user interface and the many helpful add-ons it provides.

What do you dislike most about this product?

No aspect of this experience has been negative for me. If I had to select one item that the mobile app lacks, it would be the functionality of the desktop app. The good news is that I can still do all of my tasks from my phone, but the bad news is that the batch task capability doesn't appear to be available.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for managing projects and related processes. checking up on workers and seeing where they are in the process of completing a task. Work may be properly linked to GIT and tracked in this way. It's more difficult to follow and keep track of technical debates and in-depth explorations of subjects, thus they're better suited to other platforms. Constantly remarking on one's work is less than ideal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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