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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Mohammad A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Jira: Powerful Agile Tool.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira software provides robust reporting and analytics tools, allowing teams to track progress, identify bottlenecks, and make data driven decisions. This emphasis on data visibility contributes to effective project management. Jira's popularity has led to large and active user community. Jira allows users to customize workflows, fields and screens etc. but others has provides less features compare to jira software.

What is your favorite aspect of this product?

Jira's robust issue tracking capibilities are valued by users who needs to manage bugs, taks and other work items in detail. Assigning, prioritising, and tracking progress effectively helps development team stay on top of potential roadblocks and ensure quality delivery. This provides wide range of integrations with developer tools.

What do you dislike most about this product?

Compared to simpler project management tools, Jira's extensive features and customization options can be overwhelming for new users. While offering reporting features, jira might not provide the most comprehensive reporting functionalities compared to some dedicated project management tools. And the free plan has restricted features and user limits. Overall, Jira is powerful tool, but it's not perfect for everyone.

What recommendations would you give to someone considering this product?

Be prepared for an initial learning curve due to Jira's extensive features. And take a advantage of the free trial to test jira's features and see if it fits your team needs. And also don't try to over customize jira initially.

Pros

  • Trustworthy
  • Inspires Innovation
  • Client's Interest First
  • Includes Product Enhancements

Santosh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Best Tool for Project Management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Using Jira software, we can manage the project through the agile technique.

What is your favorite aspect of this product?

We can assign the related user stories to the employees and can complete the development of the project in chunks and teams can choose the available parts of the work to do from list which is created based on the story points.

What do you dislike most about this product?

Not at the moment everything seems to be fantastic..

What recommendations would you give to someone considering this product?

I don't want to give any suggestions right now.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Mercedes A.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Just makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira provides real-time insights into day to day activity across my department. This allows me initiate unlimited , automated actions for most vital work activities I am involved with. I have taken advantage of this to automatically identify old Jira issues and delete sensitive attached files to them, I even have been able to automate email reminders when team members send expense claims without necessary attachments. In summary, I view Jira as valuable to my professional success within the context of my department, because it makes it easier to keep all departmental finances in order and manage daily work tasks as a project

What is your favorite aspect of this product?

Am a lover of Jira extensions and as a team, we leverage tens of them from the Atlassian store to perfect our internal workflow processes. At this moment, I find specific Jira extensions like Misc workflow extension , worklogs and time in status to be very important to day to day operational excellence, for me as a professional.

What do you dislike most about this product?

Document management can be a lot better I believe. Professionally, I will like to be able to manage day on day project management documentations from within Jira, without necessarily needing to integrate Jira with a third party document integration software.

What recommendations would you give to someone considering this product?

For finance teams, I recommend them to consider Jira.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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