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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Narendra B.

  • Role: Consultant
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Agility and efficient

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Bug tool and user friendly

What is your favorite aspect of this product?

Jira confluence

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Agility model and easy to track development goes in correct direction or not!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Piyush S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Tool For Project Leaders/Managers

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What sets Jira apart is its robust customization options, empowering teams to tailor workflows, issue types, and dashboards to fit their unique needs, fostering a sense of ownership and adaptability crucial for successful project management. Additionally, its seamless integration with other Atlassian tools and a vast ecosystem of plugins ensures teams have the flexibility and scalability required to tackle diverse projects effectively.

What is your favorite aspect of this product?

Jira's ability to centralize project management tasks, streamline collaboration, and provide insightful reporting, ultimately fostering teamwork and project success.

What do you dislike most about this product?

The initial setup and configuration of Jira a bit complex, requiring time and effort to fully optimize for their team's needs, which can be a hurdle in the early stages of adoption.

What recommendations would you give to someone considering this product?

For someone considering Jira, I'd suggest starting with a clear understanding of your team's workflow and project management needs, then exploring Jira's extensive customization options to tailor it to your specific requirements, and finally, investing time in training and onboarding to maximize its potential for your team's success.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Rakesh B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

It is the best platform for Software development.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira offers a high level of customization, allowing teams to tailor workflows, issue types, fields, and permissions to suit their specific project needs. This flexibility is crucial for accommodating diverse project management methodologies and team structures. When compared to others.

What is your favorite aspect of this product?

Jira allows users to define custom workflows that reflect their unique processes and methodologies. Whether it's Agile, Scrum, Kanban, or a hybrid approach, teams can configure Jira to match their workflow stages, statuses, and transitions.

What do you dislike most about this product?

Some users find Jira's interface and configuration options overwhelming, especially for those new to the platform or without prior experience with similar tools except that everything is good.

What recommendations would you give to someone considering this product?

Evaluate scalability options, monitor system performance, and establish robust security measures to support the long-term success and stability of Jira within your organization's infrastructure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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