Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Sheril R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Task management software for our daily tasks

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a useful tool for organizing my workday. Jira is an excellent tool for organizing and monitoring work-related projects. Service Desk administrators and support staff can benefit from Jira's configuration options and add-ons.

What is your favorite aspect of this product?

Since its inception as a solution for managing and keeping track of day-to-day work tasks, Jira has served as our company's de facto task management software. But now that Jira can be integrated with virtually every other platform and tool used in software development, it serves as our sole platform for managing the entirety of our projects.

What do you dislike most about this product?

Quite a few extra features are available in JIRA. It's fantastic that there are so many methods to categorize and label tickets. The onus is on the company to devise a system of internal structure to make the most of all the bells and whistles.

What recommendations would you give to someone considering this product?

Jira is ideally suited for project management due to its adaptability, ability to incorporate useful add-ons, and applicability across a whole development team's software stack. Jira is a straightforward and user-friendly issue tracking tool that has greatly aided my work.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Friendly Negotiation

Arun Kumar J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Best task management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The wide range of users, especially the ones who follows agile models for product development. The ability to generate reports and pin point on what's been done well and what needs improvement. One can easily track on who's working on what. It is very helpful in planning the timelines and resources for the project and also highlights the blockers.

What is your favorite aspect of this product?

To me, it is the reporting. It gives a clear insights on how the team did. This can help the project planner to bring necessary changes to do things better and faster. Also it can help in knowing what should the team continues to do.

What do you dislike most about this product?

Like I mentioned already, notifications are still on emails whenever a task is assigned or a task's priority has changed. An intuitive notification should help take actions faster.

What recommendations would you give to someone considering this product?

For project planning, timelines and resources, JIRA is the best!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chris D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The most effective Project Tracking solution

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Utilizing JIRA has become integral to our processes. Its extensive adaptability and compatibility with other systems streamlines our routine procedures. We use JIRA for all of our project management needs. JIRA serves as the foundation for all of our team's operations and development processes. Incorporating G Suite and GitHub into our workflow has greatly simplified our release process.

What is your favorite aspect of this product?

Jira is a fantastic tool for keeping everyone in the loop on ongoing projects and tasks. It provides an accurate depiction of the team's progress across all functions, and it keeps everyone up to date on all the particulars. Dissecting a job into its component parts simplifies the process and makes it more manageable.

What do you dislike most about this product?

It's not the easiest thing to wrap your head around at first; I remember feeling that way when I first started using Jira. In some ways, it could be a novel adventure for you. I don't know, but despite my dislike, I found the product to be satisfactory.

What recommendations would you give to someone considering this product?

The project deadline, by far the most important aspect of the endeavor, is easier to keep track of with this tool. I can set milestones, delegate tasks to an underling, and monitor progress all in one convenient place.

Pros

  • Effective Service
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

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