Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Rausibell M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Jira logs errors and maintains constant monitoring

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is used in our company in order to measure the useful life of the software we use to carry out our operations within our company, allowing us to track errors or problems that may occur during the constant use they receive, this helps to be much more efficient when solving each of the details that may arise in the development of business operations while maintaining greater control within these.

What is your favorite aspect of this product?

Using the Kanban board we can perform a visualization from a different approach making more effective the development of processes and the operation of the tools integrated with each other, it is possible to develop error reports and document them in an orderly manner in a very simple way compared to other similar tools, project management becomes much simpler with Jira due to the high potential that can be extracted from it by creating mechanisms that allow to avoid current and future errors within each of the processes.

What do you dislike most about this product?

The tool has performance peaks that can be slowed down causing discomfort when operating it, the user management is obsolete and can be greatly improved if they propose it, it would be interesting to have a greater margin of templates for projects that can facilitate the work of our users assigned to the tool.

What recommendations would you give to someone considering this product?

Jira delivers what it promises, a software for tracking errors and problems that may arise in the operational development of the company, through a fairly fast and intuitive system that although it has much room for improvement, it works properly as long as you have the proper training. Their customer service is quite good, they always provide the best support and complement the training of our users helping them to solve the problems by themselves.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Pedro T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

great tool for managing products and processes

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The possibility of creating personalized and segmented spaces greatly facilitates communication between our support team and the engineering team. Unlike other solutions on the market, Jira organizes everything in a very clear way and allows you to receive notifications about each update in the status of a process.

What is your favorite aspect of this product?

The organization of the elements and ease of implementation of a tool with so many possibilities is certainly what most pleases our team. In addition, Jira allowed optimizing and scaling communication between different sectors of the company, as it manages to allow different accesses and views for each employee.

What do you dislike most about this product?

The interface could be a little less cumbersome, or allow the user to customize its view according to their daily needs.

What recommendations would you give to someone considering this product?

I would recommend it for companies that have a large number of employees and difficulty in communicating between different areas within a new project. If you are going to use it for internal or external processes, I recommend talking to the teams involved and understanding what their needs are and whether Jira would meet them.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Clifton J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

It tracks all product development needs

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

This software's efficient performance in the areas of workflow management and user interface design for applications and websites has made a significant impact on my daily life. The task itself is interesting enough that I'm not getting tired doing it.

What is your favorite aspect of this product?

Jira's sprint board is useful since it shows at a glance where a given task stands in the overall product development process. If it is turned on, it will automatically refresh the status of every ticket, which will give users access to information that is current at all times.

What do you dislike most about this product?

Integrating Jira tickets into an Excel export or a OneDrive excel file is time-consuming and not as seamless as we'd like. In order to obtain the bulk of tickets, we must repeatedly reload the link.

What recommendations would you give to someone considering this product?

There are a number of issues. Jira is the solution; it allows us to keep tabs on even the tiniest of requirements across the whole product development lifecycle, while also giving upper management a bird's-eye view of the development team's progress.

Pros

  • Enables Productivity
  • Efficient Service
  • Security Protects
  • Helps Innovate

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