Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kimberly O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Jira software excellent software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What makes Jira different from other similar products is the large number of additional features that can be added to it, allowing it to adapt to different work methodologies and expand its capabilities according to the specific requirements of each project.

What is your favorite aspect of this product?

What I like the most about this tool is that it is an issue tracking and project management tool, designed for agile teams. In addition to allowing team members to prioritize tasks, assign responsibilities, track time, collaborate, and view project progress in real time.

What do you dislike most about this product?

Since we are using this tool we have not found any fault with this tool, rather I can say that it is a great solution for our team.

What recommendations would you give to someone considering this product?

One of the reasons I can recommend this tool is that its large user community and focus on collaboration make it an ideal choice for any team looking to streamline their project management process.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Remi Oluchi G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

In simple terms, Jira makes us more productive.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Based on my experience, what truly distinguishes Jira from alternative project management suites is the exceptional quality and wide range of reporting options available for all Jira-managed projects. Straight out of the box, Jira offers more than twelve different types of reports, including Burndown charts, sprint reports, velocity charts, cumulative flow diagrams, and many more. This comprehensive selection greatly simplifies access to real-time insights into my team's performance, providing valuable information at a glance.

What is your favorite aspect of this product?

One of the standout features of Jira that I truly appreciate is its inclusion of both Kanban and Scrum boards. Having access to either of these boards allows my team to effectively visualize our project workflow and closely monitor the progress of each assigned task in real time. This functionality significantly helps us limit the work-in-progress (WIP) phase and facilitates seamless movement of tasks from the "Doing" stage to the "Done" stage.

What do you dislike most about this product?

One area where Jira falls short is with its limited collaboration tools. In fact, it lacks a real-time messaging tool out of the box. Additionally, its user interface is not particularly user-friendly, which often results in a slow learning curve for non-technical users,

What recommendations would you give to someone considering this product?

We have navigated the absence of a standard messaging feature limitation on Jira, by integrating it with Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Juan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

tools to manage tasks, projects and also errors

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This tool allows the monitoring of projects and incidence by team size, letting you discover how to guarantee the best success of large teams. This tool has become the best standard on the market in many areas of project management, task management and also error management, and this is merely to achieve the best possible results for any organization

What is your favorite aspect of this product?

I find it an excellent tool since it allows you to manage projects, tasks and even errors, the teams can work together in the best and most efficient way, this tool is useful for better project management as well as for the documentation of work steps or The optimal management of services also has different areas of responsibility and is therefore excellent, both can be used flexibly without any problem, it can significantly facilitate work steps and cooperation in both small and large teams.

What do you dislike most about this product?

It seems to me that it is a very good tool, there is nothing I don't like about it because of its easy way to manage any project, any task and errors, it is very useful to improve management without any difficulty since it has become the standard in the security market. manage projects tasks and errors in the best way

What recommendations would you give to someone considering this product?

I recommend this wonderful tool because it significantly facilitates the work steps and the cooperation of both small and large teams, showing different areas of responsibility and therefore in this way it can be used flexibly it works as an excellent overview and planning tool at the same time. At the same time and in this way helps to optimize the workflow within a team, the software is aimed at both administrators and users

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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