Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Charan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Adhering to Agile made easier

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

With Jira user can create tasks, stories or defects based on the business requirements and these can be tracked based on sprints or product release versions. Multiple subtasks can be created with a single Jira task so that the work can be segmented accordingly and can be collaborated between multiple team members

What is your favorite aspect of this product?

The ability to have custom workflows for each team so that the stages of the tasks can be set accordingly. Default policies can be set to auto assign tasks based on the input fields.

What do you dislike most about this product?

The documents uploaded to the parent tasks or not visible on the subtasks and vice versa.

What recommendations would you give to someone considering this product?

Jira is very helpful for organizations looking for a tool to track and improve efficiency of the project workflows

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amal K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

A large and active community of users and developers provides extensive support, resources, and third-party plugins.

What is your favorite aspect of this product?

Jira's ability to adapt to diverse project methodologies, from Agile to Waterfall

What do you dislike most about this product?

Jira can have a steep learning curve, especially for users who are new to project management tools or Agile methodologies

What recommendations would you give to someone considering this product?

Good . Go ahead

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies

Shahzad M.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira is a powerful tool for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its robust customization, agile-focused workflows, and extensive integration options, making it ideal for software development and project tracking.

What is your favorite aspect of this product?

The ability to customize workflows and dashboards to fit specific team needs is a standout feature of Jira.

What do you dislike most about this product?

Jira can be complex and overwhelming for new users, with a steep learning curve and occasional performance issues in large-scale projects.

What recommendations would you give to someone considering this product?

Start with predefined templates to simplify setup, invest time in learning customization options, and integrate it with your existing tools for seamless workflows.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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