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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

George A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.

What is your favorite aspect of this product?

My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Saves Time

Danilo F.

  • Role: C-Level
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira is an excellent product when it comes to orga

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The professionalization of the tool, making it different in the market among others

What is your favorite aspect of this product?

The ease of use and learning of the tool

What do you dislike most about this product?

Nothing currently displeases me about Jira

What recommendations would you give to someone considering this product?

I recommend it for when you have a relatively medium/large team, using AGIL methodologies

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use but bit bulky for a new user

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira excels with its high customization, robust Agile support, and seamless integrations with tools like Confluence and Bitbucket. It offers scalability for both small teams and large enterprises, with advanced roadmaps and resource management. Key features like automation, DevOps integration, and a wide range of add-ons enhance its flexibility. With strong security and compliance options, Jira stands out as a preferred choice for development teams, offering versatility and reliability for complex projects.

What is your favorite aspect of this product?

What I appreciate most about Jira is its customizability. It offers the flexibility to adjust workflows, issue types, fields, and permissions to suit any team's unique needs. Whether you're using Agile, Waterfall, or a hybrid approach, Jira can be configured to align with your specific processes. This adaptability makes it ideal for teams of all sizes and industries, from small startups to large enterprises, allowing the tool to fit the team’s requirements rather than forcing the team to conform to the tool.

What do you dislike most about this product?

One of the main drawbacks of Jira is its complexity. While its high level of customizability is a strength, it can also make the tool challenging for new users or those without admin experience. Setting up workflows, managing permissions, and configuring advanced features can be time-intensive and difficult to navigate. Additionally, Jira’s interface can feel cluttered, particularly for larger teams with many custom fields and settings, which may lead to confusion or inefficiencies for less experienced users.

What recommendations would you give to someone considering this product?

If you're considering Jira, start with a simple setup and gradually scale as your team learns the tool. Invest time in understanding key features like JQL, automation, and dashboards to maximize efficiency. Leverage integrations with tools like Confluence, Bitbucket, and Slack to streamline workflows. Be selective with add-ons—use them only when necessary. Keep configurations simple to avoid complexity, and regularly review workflows and permissions to ensure the system remains efficient. By following these steps, you’ll get the most out of Jira without overwhelming your team.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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