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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
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George A.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Highly versatile tool, but with room for AI-driven
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.
What is your favorite aspect of this product?
My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.
What do you dislike most about this product?
What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
Danilo F.
- Role: C-Level
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2024
Jira is an excellent product when it comes to orga
Likeliness to Recommend
What differentiates Jira from other similar products?
The professionalization of the tool, making it different in the market among others
What is your favorite aspect of this product?
The ease of use and learning of the tool
What do you dislike most about this product?
Nothing currently displeases me about Jira
What recommendations would you give to someone considering this product?
I recommend it for when you have a relatively medium/large team, using AGIL methodologies
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Sajin T.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to use but bit bulky for a new user
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira excels with its high customization, robust Agile support, and seamless integrations with tools like Confluence and Bitbucket. It offers scalability for both small teams and large enterprises, with advanced roadmaps and resource management. Key features like automation, DevOps integration, and a wide range of add-ons enhance its flexibility. With strong security and compliance options, Jira stands out as a preferred choice for development teams, offering versatility and reliability for complex projects.
What is your favorite aspect of this product?
What I appreciate most about Jira is its customizability. It offers the flexibility to adjust workflows, issue types, fields, and permissions to suit any team's unique needs. Whether you're using Agile, Waterfall, or a hybrid approach, Jira can be configured to align with your specific processes. This adaptability makes it ideal for teams of all sizes and industries, from small startups to large enterprises, allowing the tool to fit the team’s requirements rather than forcing the team to conform to the tool.
What do you dislike most about this product?
One of the main drawbacks of Jira is its complexity. While its high level of customizability is a strength, it can also make the tool challenging for new users or those without admin experience. Setting up workflows, managing permissions, and configuring advanced features can be time-intensive and difficult to navigate. Additionally, Jira’s interface can feel cluttered, particularly for larger teams with many custom fields and settings, which may lead to confusion or inefficiencies for less experienced users.
What recommendations would you give to someone considering this product?
If you're considering Jira, start with a simple setup and gradually scale as your team learns the tool. Invest time in understanding key features like JQL, automation, and dashboards to maximize efficiency. Leverage integrations with tools like Confluence, Bitbucket, and Slack to streamline workflows. Be selective with add-ons—use them only when necessary. Keep configurations simple to avoid complexity, and regularly review workflows and permissions to ensure the system remains efficient. By following these steps, you’ll get the most out of Jira without overwhelming your team.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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