Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Jeemish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great ALM tool for every organization

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Ease of use and customization capability

What do you dislike most about this product?

multiple flavors of Jira setup (server, data center, saas)

What recommendations would you give to someone considering this product?

Look at plugins as well to get more stuff done in Jira

Pros

  • Helps Innovate
  • Reliable
  • Altruistic
  • Acts with Integrity

Hemanshi M.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Helps manage tasks efficiently!!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other similar products through its robust issue tracking and project management capabilities. It offers a comprehensive set of features and functionalities specifically designed for agile software development teams. Jira excels in its ability to facilitate collaboration, manage workflows, track progress, and provide extensive customization options. Its integration with other Atlassian tools, extensive marketplace of plugins, and strong community support further enhance its versatility and effectiveness in managing projects of all sizes

What is your favorite aspect of this product?

Its powerful project management features, customizable workflows, and seamless integration with other tools. It allows teams to effectively plan, track, and collaborate on tasks and projects, providing transparency and enhancing productivity.

What do you dislike most about this product?

The learning curve for Jira can be steep, especially for those who are new to agile project management methodologies. Additionally, some users find the user interface to be overwhelming or cluttered, particularly when dealing with complex projects.

What recommendations would you give to someone considering this product?

Before using Jira, consider investing time in learning its features and functionalities to maximize its potential. Additionally, customize the tool to suit your specific project management needs and simplify the user interface for improved usability.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Andrew N.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Powerful project management for developers

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is distinguished from other project management platforms by many plugins and extensions available on the Atlassian Marketplace. These extra options enable us to customize and tailor Jira to our specific requirements. Jira provides exceptional flexibility to address the challenges of our development team, from agile project management to workflow automation. This adaptability has enabled us to streamline our processes and adapt as our company grows.

What is your favorite aspect of this product?

Jira's integration with popular version control tools such as Git is one of my favorite features. This seamless integration simplifies collaboration and tracking changes to our source code. Furthermore, Jira provides clear visibility into tasks, allowing us to easily assign and track project progress. We can tailor Jira to our development methodology thanks to the ability to customize dashboards and workflows, which improves efficiency and communication within the team.

What do you dislike most about this product?

I should point out, however, that Jira updates may cause compatibility issues with existing plugins, customizations, or integrations. We've had a few issues when upgrading Jira and discovering that certain plugins or integrations no longer work properly. This is inconvenient and necessitates more time and effort to resolve compatibility issues.

What recommendations would you give to someone considering this product?

In general, I would recommend Jira to other development teams at similar companies to ours. Its extensive range of plugins and extensions in the Atlassian Marketplace allows it to be tailored to the specific needs of each team. Integration with version control tools such as Git is a huge benefit for any development team. Although updates can be challenging, the overall benefits of Jira far outweigh the occasional challenges. Jira has helped us streamline our processes and improve collaboration on our development team, and I am confident that it will help other teams in the same way.

Pros

  • Continually Improving Product
  • Efficient Service
  • Helps Innovate
  • Reliable

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