Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Caitlin C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great App dev management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Workflow management

What is your favorite aspect of this product?

Ticketing system

What do you dislike most about this product?

So far everything works well or has a customization that can be applied

What recommendations would you give to someone considering this product?

Top choice for app dev

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous

Amit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Widely used and loved by users for issue tracking

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

its a product from Atlassian and its their first and most used product, over the several years its has evolved a lot with so many features also since it integrates really well with other Atlassian products like Confluence, opsgenie it makes whole project management super easy

What is your favorite aspect of this product?

creating different types of tasks(like bug, task, sub-task, epic), assigning them priorities and later on finding them using JQL(jira query language) and use save search to quickly filter the issues based on the up to date status.

What do you dislike most about this product?

nothing much overall I am happy with the product

What recommendations would you give to someone considering this product?

you can compare some other products in the market based on the price, features and your requirements to make sure you choose the right product for your team. Especially check other competitive products works well with big and complex projects which can handles thousand of issues

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Includes Product Enhancements

Amit C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Streamline Project Management with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Integration with Git helps us to track all changes. Easy to navigate the UI, Agile-focused, customizable, and extensive integration capabilities

What is your favorite aspect of this product?

Features user stories, sprints, backlog, Time taken on easy task

What do you dislike most about this product?

Yet i have not found the drawback

What recommendations would you give to someone considering this product?

I highly recommend Jira for its flexibility, customization options, and robust issue tracking capabilities. It empowers teams to efficiently manage projects and collaborate effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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