Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Petr H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

A must-have tool for growing teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira seems to be well ahead of any competition due to the name they build for itself and the resources they invest in innovation

What is your favorite aspect of this product?

Easy project management and visibility it provides into what teams are working on

What do you dislike most about this product?

Reporting could be better - it's not that easy to find the information you need, like answers to questions about what's the current load on the team and team members - Jira has reporting capabilities, but the filters are hard to write.

What recommendations would you give to someone considering this product?

For a smaller team, this may be overkill, but definitely a must-have as the team and company grow.

Pros

Reliable
Enables Productivity
Unique Features
Respectful

Oliver S.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great knowledge database, easy customization

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

As we used a internal selfmade solution we do not have comparison to other products on the market

What is your favorite aspect of this product?

Smooth graphical browsing solution, allows to maintain a great solution database without any extra efforts

What do you dislike most about this product?

Tagging the threats sometimes does not work

What recommendations would you give to someone considering this product?

Go for it. Smart solution for everyone

Pros

Client's Interest First
Helps Innovate
Reliable
Performance Enhancing

Cons

Slower Product Innovation

Edward T.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The best project management tool is all in one.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We have better team management using Jira since it allows us to work from wherever. My team and I can work on the user narrative together and receive information about what's new or changed in real time. In addition, we are more efficient in handling customer service tickets. We have our support emails connected with Jira, and the support icon in our app forwards all enquiries through JIRA, allowing us to simply track and reply to them.

What is your favorite aspect of this product?

Its dynamic approach to processing user stories with Bitbucket Intigration makes it extremely clear who, when, and what was worked on. The automated generation of columns per category that include the date and time of the issue, the agent who handled it, the resolution status, and other information aids in the management of support requests.

What do you dislike most about this product?

When we execute version upgrades on this JIRA software, which we host in our own data center, it displays an unsupported database issue, but the service continues to function normally, so I assume it's just a software fault. We must update in order to receive ticket status updates. When there are a large number of tickets to load, it might take some time. It would be easier to see the hierarchy if JIRA could display the subtasks with their Tasks.

What recommendations would you give to someone considering this product?

This is one of the most popular ticketing services accessible right now. You can receive immediate alerts about jobs that have been allocated to you, assign the work to someone, view task details including dates, agent data, and anything else. Jira assists with the management of all software project workflows from start to completion. For example, the interface with Confluence aids in the maintenance of documents that are linked to each tale. The code base is managed by BitBucket, and many third-party apps may be connected with Jira.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Petr H.

A must-have tool for growing teams

Likeliness to Recommend

Pros

Oliver S.

Great knowledge database, easy customization

Likeliness to Recommend

Pros

Cons

Edward T.

The best project management tool is all in one.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support