Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Renaud L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Power for developers.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the Swiss Army knife of software development, designed for agile teams with powerful project management and issue tracking tools. It offers flexibility and customization in the configuration of workflows, something crucial for complex development projects. In addition to its advanced reporting, it allows our teams to have absolute control over the progress and efficiency of the project.

What is your favorite aspect of this product?

It offers great flexibility to customize workflows, issue types, and custom fields. Our teams can create workflows tailored to the specific needs of the project, allowing for detailed and efficient tracking of progress.

What do you dislike most about this product?

Jira can be complex and have a steep learning curve for new users.

What recommendations would you give to someone considering this product?

Jira is the ultimate tool for development teams looking to improve their project management. Its specific focus on software development, combined with the ability to customize, makes it an essential ally for any agile team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucas M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

“Jira’s optimization and user experience"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its scalability, enormous degree of customization and compatibility with numerous external tools. The simplicity of visual and comprehensive project management for agile projects (Kanban and Scrum).

What is your favorite aspect of this product?

What I appreciate about Jira is: Its detailed real-time task and issue tracking capabilities. Your potential to modify processes to meet the team's unique requirements..

What do you dislike most about this product?

Setting up sophisticated workflows or additional permissions might be challenging.

What recommendations would you give to someone considering this product?

I recommend Jira for the following: Simplifies the interface for less technical users. Optimizes performance for large teams with extensive projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Complete and reliable project management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

In our team, it has helped us to manage every project we have done, it has also helped us to keep track of people on the work assembled or the tasks they have contributed to it, which helps the team leader to approve the completion of tasks based on the objectives set for this as you can also send it to a group of users and then you can set the amount of approvals needed and there is a built in timeline to determine when to delegate to subsequent approvers. We were able to create a dashboard that provides a brief analysis of work completed that has contributed to the team, helping to provide management with a meaningful way to see WIPs.

What is your favorite aspect of this product?

Jira is a project management tool that is pleasantly used by our organization to manage our projects and tasks, because this tool is very feasible as it helps us to customize the information collected from customers and used by their agents by using fields and problem type screens, no doubt it is a very good tool to collaborate with the team, manage requirements, track issues and keep track of all tasks and issues handled by each team member, it also allows the customization of workflows according to our requirements in the project we are handling at the time, which facilitates the work almost in an automated way.

What do you dislike most about this product?

A big problem with Jira is its complexity, especially for new users, due to the wide range of features and customization options that can be very overwhelming, also the configuration of workflows, permissions and control panels often requires a steep learning curve, this can generate frustration in teams that do not have dedicated Jira administrators or technical experience, because in many cases we require a practical and simple solution, but if you have not spent enough time to understand its use, it can be difficult.

What recommendations would you give to someone considering this product?

If you want to purchase Jira I highly recommend investing in training, because given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common mistakes, but in case you don't see the need and implement it yourself, start small with basic features such as Kanban boards or simple issue tracking, then gradually expand as you become more familiar with the program and can get more out of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Jira Comparisons