Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

83

Traceability

82

Artifact Management

82

ALM Integration

82

Managed Artifact Repository

81

Visual Analysis Design

80

Automation

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

81

Ease of IT Administration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Aman V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Efficient project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Clean User interface makes Jira easier to use.Also, there are lots of integrations with softwares that we already use. It is an easy to use yet professional tool.

What is your favorite aspect of this product?

Multiple customization options. Tons of integration options - Jenkins, GitHub, Teams.

What do you dislike most about this product?

Can be daunting for new users due to large number of options. UI can be a bit sluggish at times.

What recommendations would you give to someone considering this product?

Jira by Atlassian is an excellent project management software highly recommended for any Agile development team. It can be a bit hard to adopt for newcomers but the flexibility and integrations it provides makes it perfect.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jenny l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Great project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira helps visualize your work, plan for the future, and track progress along the way. Also has the team level system of record for work, but provide different sets of capabilities beyond the team level.It also allows integrations with other applications that consolidate all your needs This limits the need for other applications and promotes efficiency in your workflow.

What is your favorite aspect of this product?

We use JIRA for bug following and furthermore for task management . JIRA is utilized all through our association over all groups. The business issue it addresses is that it gives everyone in the group an obvious perspective on what the issue is and how to track and it additionally gives another perspective on the means required to understand the issue.

What do you dislike most about this product?

I don't have anything starting at now which I detest, will refresh on the off chance that I discover any.

What recommendations would you give to someone considering this product?

I would effortlessly prescribe JIRA to anybody as the way toward making an issue and adding ancient rarities to the issue like screen captures, screen-recording, and text documents is liquid. Choosing the venture, adding suitable labels to the undertaking, etc is extremely simple. The engineer's view and moving the issue to different phases of the bug life-cycle is great.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mike R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted May 2020

Jira integrations make illusion it is full ALM

Likeliness to Recommend

4 /10

What differentiates Jira from other similar products?

Jira is great at issue management and task management. Very customizable and user friendly. It lacks mature solutions to development process management across phases. It counts on product integration to other tools to complete these voids and this is costly in IT and additional licenses. Even basic functionality that is included in training requires purchasing additional plug-in or app.

What is your favorite aspect of this product?

Jira is great at issue management and task management. Very customizable and user friendly. Versitile in workflow management.

What do you dislike most about this product?

It gives the illusion it is full featured for development across all phases because of it's integration options. It lacks requirements management, documentation management, test management. It is critical that these integrate well and it is difficult to find a mature solution. The onus is on the vendor selection process to not only look at Jira but a vast set of integration options. Very time consuming and high risk. One mature solution for all phases is best, and Jira is not it.

What recommendations would you give to someone considering this product?

Don't be fooled about the Jira depth of functionality. The vendor selection work only starts if you pick Jira,, ie you have to pick many other tools to meet the typical needs for the development of a product. Remember, development starts with requirements and ends with test. Issue management is only the middle piece.

Pros

  • Reliable
  • Security Protects
  • Unique Features
  • Efficient Service

Cons

  • Leverages Incumbent Status
  • Inhibits Innovation
  • Slower Product Innovation

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