Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

481 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 83

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Artifact Management

Traceability

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Saurabh N.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent features and integration capabilities

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has to offer the best-in-class user experience compared to other products on the market.

What is your favorite aspect of this product?

Report generating and exporting capability - either in the form of download as images or pull through third party integration like WorkBench, etc.

What do you dislike most about this product?

Limitations placed of supported files and sizes can be bothersome at times

What recommendations would you give to someone considering this product?

I would love to have a feature such as a 'guest user' - where business and executive leaders do not necessarily have to create and log in to their account to view and track progress of the software development cycles; instead, they can quickly access all the metrics right off a URL.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Harry P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Better task managment

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira helps extensively in listing out the pending tasks in a project and prioirtising them so that the developers and the team can work based on the requirement

What is your favorite aspect of this product?

Ability to clone tickets makes it faster to create generic or redunctant tickets instead of creating one from scratch

What do you dislike most about this product?

Any upgrade to theJira requires outage without any secondary alternative

What recommendations would you give to someone considering this product?

A recommended tool to keep track of the tasks and activity on going in the project

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Parul B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent Delivery Management Product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is an excellent product for any organization that needs a platform to track the progress of the delivery committed and planned in future. It provides wide range of features to plan, execute, deliver and retrospect things to ensure an effective management of activities during the overall software delivery. Some of the important capabilities include - - Creating Kanban / Scrum board - Documenting requirements - Prioritizing the requirements - Estimating the work - Assigning work to the team - tracking the progress - create sprints to execute the planned work in timeboxed fashion

What is your favorite aspect of this product?

JIRA provides excellent set of reporting widgets to reflect the work done in an effective manner. For example - Average Age Chart, JIRA Road Map, Burndown & Burnup chart, Velocity chart, pie chart etc.

What do you dislike most about this product?

The performance of JIRA is far better on Chrome browser as compared to Internet Explorer. This creates inconvenience to staff members in an organization where Internet Explorer is the only permissible browser used.

What recommendations would you give to someone considering this product?

Overall, JIRA is a very promising platform to track the overall software delivery in an effective manner where each individual/stakeholder involved in the project can get a crystal clear view of the activities going on at any point of time. JIRA also provides a free look up time to understand the features in JIRA and get used to it before buying an actual product license.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Saurabh N.

Excellent features and integration capabilities

Likeliness to Recommend

Pros

Harry P.

Better task managment

Likeliness to Recommend

Pros

Parul B.

Excellent Delivery Management Product

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Artifact Management

Traceability

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support