Atlassian

Jira

8.9 /10

413 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 84

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Gary S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Great Project Management Tool w/ tons of features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

I think Jira can be differentiated from many other similar products because of its ease of integration with other Atlassian tools as well as many 3rd party products that can report their data/findings directly into Jira. The ease of implementation on-prem or in the cloud also make it a tool that can be widely used by any organization large or small.

What is your favorite aspect of this product?

My favorite aspect of this product is the large selection of 3rd party integrations that are offered. This allows the base features of Jira to be further built out allowing for more automation and customization to better align with the organizations goals and vision.

What do you dislike most about this product?

I dislike the lack of some basic functionality such as the lack of moving end user forms between various projects. This is a time consuming manual process that I would like to see built out better in the future.

What recommendations would you give to someone considering this product?

I would recommend working with a consultant who is an SME in the area of Jira and other Atlassian products. This way you can be guaranteed to get the most out of Jira and better customize it to fit your organization's needs.

Pros

Enables Productivity
Trustworthy
Transparent
Reliable

Cons

Slower Product Innovation
Vendor's Interest First

Patel P.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Good tool for project tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It can integrate with excel and external APIs. Jira is also collaborate with Slack and Google apps.

What is your favorite aspect of this product?

Jira is the best tool for tracking the project, issue resolver and improvement of current work. It produces the roadmap for Realtime monitor of project.

What do you dislike most about this product?

The user interface is not easy to understand. You have to refresh sometimes, there is lack of feature auto refreshing in Jira.

What recommendations would you give to someone considering this product?

If your organization need to track the project it is the best tool. You can manage all the aspects about project will cover support, QA, bug tracker which is help to complete the work with efficiency.

Pros

Unique Features
Helps Innovate
Continually Improving Product
Performance Enhancing

Jay T.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Essential software you need

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is very useful because it has very good integration with another app. We can easily create roadmaps with it.

What is your favorite aspect of this product?

It is a very customizing tool, you can control the workflow, getting status clear. With this feature, user can do their task easily and with more productivity. Tracking of tasks becomes easier with it.

What do you dislike most about this product?

API integration needs to improve. Notification for the mobile is the worst. It is more expensive to use for the first time. Overall it is good software.

What recommendations would you give to someone considering this product?

If you want to make your task more effective and productive way it is the best tool you need. But the prices are high if you can effort it then it is the best tool.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Project Management - Enterprise

Jira Reviews

Gary S.

Great Project Management Tool w/ tons of features

Likeliness to Recommend

Pros

Cons

Patel P.

Good tool for project tracking

Likeliness to Recommend

Pros

Jay T.

Essential software you need

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support