Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Chad R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Juggling It All? Let Jira Take the Load.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

When you’re part of an IT team supporting a marketing agency, managing tasks, issues, and project timelines can feel like herding cats. That’s where Jira shines. It doesn’t just help organize work—it gives you a structured yet flexible framework to handle everything from troubleshooting urgent system issues to planning long-term IT upgrades, all while syncing with the fast-paced needs of creative teams.

What is your favorite aspect of this product?

One standout element is how customizable it is. Setting up workflows to match the unique approval process in our agency was a breeze. For IT-specific tasks, we’ve added custom fields for things like system impact, priority levels, and estimated downtime. And the integrations? Plugging Jira into Slack and Confluence has streamlined communication so much that we no longer waste time hunting for updates in email chains.

What do you dislike most about this product?

Jira can feel overwhelming at times.

What recommendations would you give to someone considering this product?

Jira has significantly reduced the time we spend on redundant status meetings. Everything is documented, tracked, and easily accessible. It’s also helped us build a stronger relationship with marketing teams by providing them with transparency into IT timelines and roadblocks. That level of visibility keeps everyone aligned and lowers the tension when deadlines loom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

KHIM L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but a bit priceys

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira offers extensive customization options for workflows, issue types, fields, and permissions, making it adaptable to a wide range of industries and team structures.

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizability. The ability to tailor workflows, fields, and permissions to fit the unique needs of any team or project makes it highly adaptable for diverse use cases.

What do you dislike most about this product?

The most challenging aspect of Jira is its complexity. While highly customizable, the steep learning curve and sometimes overwhelming number of features can be difficult for new users or teams to navigate effectively.

What recommendations would you give to someone considering this product?

I’d recommend starting with a clear understanding of your team’s workflow needs and taking advantage of Jira’s Agile features if you're in software development.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Lucas M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

“Jira’s optimization and user experience"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its scalability, enormous degree of customization and compatibility with numerous external tools. The simplicity of visual and comprehensive project management for agile projects (Kanban and Scrum).

What is your favorite aspect of this product?

What I appreciate about Jira is: Its detailed real-time task and issue tracking capabilities. Your potential to modify processes to meet the team's unique requirements..

What do you dislike most about this product?

Setting up sophisticated workflows or additional permissions might be challenging.

What recommendations would you give to someone considering this product?

I recommend Jira for the following: Simplifies the interface for less technical users. Optimizes performance for large teams with extensive projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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