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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
ALM Integration
Artifact Management
Traceability
Managed Artifact Repository
Automation
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Chad R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Juggling It All? Let Jira Take the Load.
Likeliness to Recommend
What differentiates Jira from other similar products?
When you’re part of an IT team supporting a marketing agency, managing tasks, issues, and project timelines can feel like herding cats. That’s where Jira shines. It doesn’t just help organize work—it gives you a structured yet flexible framework to handle everything from troubleshooting urgent system issues to planning long-term IT upgrades, all while syncing with the fast-paced needs of creative teams.
What is your favorite aspect of this product?
One standout element is how customizable it is. Setting up workflows to match the unique approval process in our agency was a breeze. For IT-specific tasks, we’ve added custom fields for things like system impact, priority levels, and estimated downtime. And the integrations? Plugging Jira into Slack and Confluence has streamlined communication so much that we no longer waste time hunting for updates in email chains.
What do you dislike most about this product?
Jira can feel overwhelming at times.
What recommendations would you give to someone considering this product?
Jira has significantly reduced the time we spend on redundant status meetings. Everything is documented, tracked, and easily accessible. It’s also helped us build a stronger relationship with marketing teams by providing them with transparency into IT timelines and roadblocks. That level of visibility keeps everyone aligned and lowers the tension when deadlines loom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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KHIM L.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Nov 2024
Easy to use, but a bit priceys
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira offers extensive customization options for workflows, issue types, fields, and permissions, making it adaptable to a wide range of industries and team structures.
What is your favorite aspect of this product?
My favorite aspect of Jira is its customizability. The ability to tailor workflows, fields, and permissions to fit the unique needs of any team or project makes it highly adaptable for diverse use cases.
What do you dislike most about this product?
The most challenging aspect of Jira is its complexity. While highly customizable, the steep learning curve and sometimes overwhelming number of features can be difficult for new users or teams to navigate effectively.
What recommendations would you give to someone considering this product?
I’d recommend starting with a clear understanding of your team’s workflow needs and taking advantage of Jira’s Agile features if you're in software development.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Lucas M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
“Jira’s optimization and user experience"
Likeliness to Recommend
What differentiates Jira from other similar products?
Its scalability, enormous degree of customization and compatibility with numerous external tools. The simplicity of visual and comprehensive project management for agile projects (Kanban and Scrum).
What is your favorite aspect of this product?
What I appreciate about Jira is: Its detailed real-time task and issue tracking capabilities. Your potential to modify processes to meet the team's unique requirements..
What do you dislike most about this product?
Setting up sophisticated workflows or additional permissions might be challenging.
What recommendations would you give to someone considering this product?
I recommend Jira for the following: Simplifies the interface for less technical users. Optimizes performance for large teams with extensive projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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