Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Manoj S.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use, User friendly

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is great because it's very flexible and works well for teams using Agile. it helps manage tasks and projects easily.

What is your favorite aspect of this product?

I like that you can customize workflows and track progress clearly with reports.

What do you dislike most about this product?

It can be a bit confusing for new users, and some features are hard to learn.

What recommendations would you give to someone considering this product?

I recommend starting with the basic features and taking time to explore Jira's customization option. it is best suited for teams that need detailed task tracking and Agile workflows. Make sure to provide proper training for new users to avoid confusion.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prem V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

the ultimate tool for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

it offers more customization in workflows.

What is your favorite aspect of this product?

it provide detailed reporting and insights.

What do you dislike most about this product?

it can be complicated for new users.

What recommendations would you give to someone considering this product?

it's highly recommended for smaller teams.

Pros

  • Continually Improving Product
  • Effective Service
  • Saves Time
  • Fair

Justin C.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira helped me much my business management and growth with the improved collaboration business management software.

What recommendations would you give to someone considering this product?

It is flexible and cheap in use. It is a good friendly interface in business management

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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