Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Chaitrali R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Jira is best for agile project managment.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Better traceability in SDLC model. Effective tracking of team work

What is your favorite aspect of this product?

Team's performance tracking report and time management.

What do you dislike most about this product?

Incident management should be better.

What recommendations would you give to someone considering this product?

I would recommend Jira application to use daily to track organization work effectively.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Kishan Y.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Strong project management tool.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Certain project management solutions may struggle to manage agile and non-agile projects.

What is your favorite aspect of this product?

Advanced roadmaps indicate project deadlines and dependencies for long-term planning. Good reporting and analytics tools track progress and identify obstacles.

What do you dislike most about this product?

Long projects or plugins can delay performance. Small groups or companies with limited resources may find the fees prohibitive.

What recommendations would you give to someone considering this product?

Suitable for firms seeking scalable, integrated project management.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Saves Time

Akshita A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Effective and reliable

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out by offering a robust, customizable platform for project management. Its flexibility, integration capabilities, and extensive add-ons make it a popular choice for teams of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Jira is its adaptability. It can be tailored to fit various project management methodologies, making it versatile for teams with different workflows. Plus, the extensive app marketplace offers countless ways to customize and enhance its functionality

What do you dislike most about this product?

While Jira is powerful, its interface can be overwhelming for new users. The steep learning curve might be a challenge for those unfamiliar with agile methodologies or project management tools. Additionally, some users find the pricing structure to be complex.

What recommendations would you give to someone considering this product?

If you're looking for a flexible and powerful project management tool, Jira is definitely worth considering. Its customization options and integration capabilities make it a great choice for teams of all sizes. However, be prepared for a learning curve and carefully evaluate the pricing to ensure it aligns with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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