Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Paras R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

My comprehensive review

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differs from other products of a similar nature due to its flexibility and customization options. Its flexibility in accommodating different project workflows and methodologies is invaluable. Furthermore, Jira makes testing easier by integrating with other tools, such as version control systems and testing frameworks. We find it to be an indispensable tool due to its comprehensive reporting and analytics features, which offer insightful information about project progress and quality metrics.

What is your favorite aspect of this product?

Jira's adaptability and flexibility are its best features in my opinion. I can tailor issue types, workflows, and fields to our unique testing procedures. With this modification, Jira is guaranteed to work seamlessly with our project management procedures, providing an effective means of managing test cases, tracking defects, and coordinating with the development team.

What do you dislike most about this product?

One of the problems i have with Jira as a software tester is how difficult it is for new users to get started . Although it has a lot of features, people who are not familiar with the tool's interface may find it difficult to use and customize. Furthermore, it can occasionally be challenging to find the features or information needed for daily tasks quickly due to Jira's complexity.

What recommendations would you give to someone considering this product?

Anybody looking for a bug tracking and project management tool should check out Jira, in my opinion. Software development teams can benefit greatly from its flexibility, scalability, and integration capabilities. But, if you're unfamiliar with the tool, be ready for a learning curve. To optimize Jira's advantages and improve workflows, think about spending money on training or making use of online resources.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shaikh M.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Feasible for usage

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Simple in use

What is your favorite aspect of this product?

Tracking projects

What do you dislike most about this product?

Nothing to worry about

What recommendations would you give to someone considering this product?

Go and grab application

Pros

  • Helps Innovate
  • Efficient Service
  • Respectful
  • Friendly Negotiation

Ali U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great features and easy to implement!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Automation, better metrics and reliable support

What is your favorite aspect of this product?

Automation and support provided

What do you dislike most about this product?

New features are not explained well enough

What recommendations would you give to someone considering this product?

Read through the internet forums for better information on how to use services

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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