Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Pratima S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to design unique dashboards.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What makes Jira unique as compared to other similar products is the fact that it is an all round and tapered solutions for project management and also issue tracking . A number of features are available , which include drafts, scrum boards , reporting and linking with other tools provided by Atlassian. Jira has unique features that makes it to be different from other in the market. This include the ability to manage complexity of any size of the project and also its versatility in terms of style.

What is your favorite aspect of this product?

I appreciate with tools based on Jira is the fact that it assist my teams in coordinating and organizing many moving pieces of a project at same time . Using splints , scrum boards and reporting aspects of the system helps in following up on objectives , gaps in process and analytics optimization when necessary Integration of Jira with confluence and Bitbucket allows for the same outlook and intensive cooperation between developing and managing projects ..

What do you dislike most about this product?

There are some things that I would want to change, one is to provide an option to enhance customization on the application. Secondly Jira has decent search but it can get better to be able to search more effectively.

What recommendations would you give to someone considering this product?

I would recommends before considering this product the organization should evaluate the project management and issue tracking needs. Consider the complexity of projects and methodologies we use, the level of integrations and tools and services. The platform is highly recommended but its equally important to weigh the benefits and drawbacks carefully before making a decision.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Jaspreet S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

JIRA: A versatile Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1) Sprint and Kanban Boards 2) Custom Workflows and Issue Types 3) Atlassian Automation for JIRA 4) Seamless integration with other Atlassian Product like Confluence, Bitbucket 5) Handling Large-scale projects with numerous teams and stakeholders 6) Atlassian Support System

What is your favorite aspect of this product?

1) Jira's ability to adapt to various workflows and project types is a significant advantage. 2) Jira's seamless integration with other Atlassian products and third-party tools creates a cohesive and streamlined project management environment. 3) Jira's strong support for agile methodologies like Scrum and Kanban. 4) The large user community and Atlassian's support resources provide valuable assistance and resources for users.

What do you dislike most about this product?

1) While customization is a strength, excessive customization can make Jira difficult to manage and maintain. 2) For smaller teams or companies, the cost of Jira (especially with premium features) can be a overkilling. 3) With large data sets, JIRA performance gets degrade and it takes time to load the data.

What recommendations would you give to someone considering this product?

1) Determine if your team's workflow aligns with Jira's agile focus, such as Scrum or Kanban. 2) Determine if the integrations (Git/Slack/Confluence) will significantly enhance your workflow and productivity. 3) Compare Jira's pricing plans to the value it offers your team. 4) Experiment with Jira's features and functionalities to see if it meets your expectations using Trail version setup for POC.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Charges for Enhancements

Chaitanya N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Yes, Jira provides good service but in more price

Likeliness to Recommend

2 /10

What differentiates Jira from other similar products?

Jira has evolved as a good software in rescent time.Jira users have good interface and it is easy to track the task from jira compare to other softwares

What is your favorite aspect of this product?

I like jira interface also it is very effective in tracking the tasks , work management software release etc

What do you dislike most about this product?

The bug tracking system

What recommendations would you give to someone considering this product?

I will say it is a good product overall, but using for bug tracking may not be that good

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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