Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

80

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Douglas W.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Jira is my favorite organizing and management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

the extensive customization and workflow options that come along with Jira.

What is your favorite aspect of this product?

It is feature rich, and its flexibility to serve varied types of projects.

What do you dislike most about this product?

Can be daunting to get started with, which means a learning curve is needed.

What recommendations would you give to someone considering this product?

Jira is a strong and highly customizable option, but it can be complicated at times.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Iuliia K.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Maybe innovation

What is your favorite aspect of this product?

the interface

What do you dislike most about this product?

slow development for features

What recommendations would you give to someone considering this product?

Maybe I would recommend

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Enables Productivity

Sneha S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

helps organize complex projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira tracks backlog and sprints better than other project management tools.

What is your favorite aspect of this product?

Large projects benefit from workflow modification and report production.

What do you dislike most about this product?

Non-technical users may be intimidated.

What recommendations would you give to someone considering this product?

for firms overseeing complex projects that require coordination.

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Respectful

Cons

  • Less Efficient Service

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