Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

971 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 93%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Project Invoicing and Accounting Integration

Hierarchical Task Management

Resource Management

Calendar Integration

Time & Expense Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Nishant J.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use awesome tool for project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

jira is very easy to use project management and tsting tool, its web base application so no need to install like ALM, also documentation and reporting is very easy and wonderful is jira

What is your favorite aspect of this product?

Test execution, bug creation and reporting

What do you dislike most about this product?

some time user interface its not like dashboard

What recommendations would you give to someone considering this product?

please work on you user interface, it should give view of the assigned work of the user

Pros

Continually Improving Product
Reliable
Caring
Saves Time

Shubham S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Best reporting and friendly tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We can easily report bugs with many fields shared, easily make prioritization, we can track status of tasks, can take survey.

What is your favorite aspect of this product?

We can create epics for our task and report that easily, bases on project we can keep on track.

What do you dislike most about this product?

UI can be more good as I have worked on some other task management tool, rest is good.

What recommendations would you give to someone considering this product?

I will recommend Jira over other tracking and management tool, we can easily understand this tool and no need of specific training

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deborah T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Jira makes delivery of projects seamless

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira document features and planning features are what stood out for us. Security is an integral part of our organization and Jira delivers the best and powerful security features, and it is simple and yet robust to use. It is user-friendly and its flexibility in managing tasks appeals to us, since other software programs we have used forces us to use a particular system. Not only that but it is built with different types of reports like Agile, tracking and workload reports which other software programs do not have. Jira's pricing is flexible and affordable for both medium and large enterprises.

What is your favorite aspect of this product?

My favourite thing about Jira is the simplicity in using it and tons of features that it carries. Jira has revolutionized how we do business. It has served us well since we manage a bunch of teams altogether. We can keep track of projects progress and workloads of our teams through its reporting dashboards and helps in improving delivery of projects. It is easily accessible from any device and web browsers. Jira is the best at creating many projects on the go at the same time that makes delivery effortless.

What do you dislike most about this product?

The system loads slowly at times. New users find it hard to set up new projects. A steep learning curve.

What recommendations would you give to someone considering this product?

If you are looking for the best tool to manage projects simultaneously and deliver them seamlessly, then go for JIRA. It is powerful and highly customizable to suit your specific user case.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Nishant J.

Easy to use awesome tool for project

Likeliness to Recommend

Pros

Shubham S.

Best reporting and friendly tool

Likeliness to Recommend

Pros

Deborah T.

Jira makes delivery of projects seamless

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Project Invoicing and Accounting Integration

Hierarchical Task Management

Resource Management

Calendar Integration

Time & Expense Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support