Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Mohamed E.

  • Role: Consultant
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Best powerful work management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira can be used for different purposes , it can be used as Bug , Issues , Tasks Tracker beside helping the teams in managing their work

What is your favorite aspect of this product?

Jira is a Simply and powerful project configuration beside automating repetitious tasks

What do you dislike most about this product?

Jira needs some collaboration tools to communicate with my team members

What recommendations would you give to someone considering this product?

Jira is the new generation of powerful projects configuration tool with Features that let the team run agile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Afsha H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Jira is a fantastic tool for Agile project teams.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think no difference, but jira is easier to use and the price is lower than other programs.

What is your favorite aspect of this product?

You can easily set up and customise your JIRA account to meet your specific project management requirements. In addition to reporting, ticket tracking, requirement and comment tracking, workflow customization, job assignment and follow-up and more, a project manager's life is made easier by a host of other features.

What do you dislike most about this product?

When debugging an incorrectly configured (permission) JIRA instance, the administrator level permissions structure/permission matrix should be a little more user-friendly. Power users may be confused if they are used to doing certain activities in a certain way in a newer version of the software since some of the earlier capabilities are simplified to make it more user-friendly.

What recommendations would you give to someone considering this product?

In my view, it is the finest and most common project management software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2022

A good tool for Product Management

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Caring
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Most Popular Jira Comparisons