Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Tracking issues with various products in tickets allocated to various consultants, as well as tracking the state of product development and information on new releases. Jira is fantastic for consulting with colleagues before posting a query since you'll need to notify clients and college students about it. It has really aided my clients in overcoming all of their challenges, freeing up a significant amount of time for me to work on my problem with this business. You must complete the entry from start to finish for all roles concerned.

What is your favorite aspect of this product?

Jira includes capabilities that allow it to be utilized for a variety of reasons, and it also allows its users to accomplish these goals by executing complicated activities, making it a very strong solution. For the previous three firms I've worked for, Jira has been the go-to platform for collaborating and tracking bugs, problems, and technical advancements. I enjoy how simple it is to understand and apply to others. I'm also astounded at the sheer amount of plugins for all of these software, as well as the various latch and google apps designed to interact with other tools.

What do you dislike most about this product?

The sheer amount of tools is a wonderful feature, but it also has the disadvantage of steepening the software's learning curve and making it difficult to use unless the user is well familiar with its tools. We currently utilize narrative point evaluations, but more charts demonstrating our collaboration difficulties and weekly work hour differentials would be quite beneficial. It's fantastic to see that it interacts effortlessly with the Bitbucket service, but it'd be much better to have more feature-rich code incorporated into JIRA, which we can't see right now but require from Bitbucket.

What recommendations would you give to someone considering this product?

Jira is a really strong tool that might be an excellent addition to your organization, but you need first determine whether it is truly what you require. If you're searching for a sophisticated project management online tool with potential expansions, I recommend Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ramaseshan N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Best End to End Project Management Tool in market

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Issue tracking and product development progress tracking are simple using Jira. The capability to integrate with other tools makes it extremely scalable. Being supremely agile helps in planning, development, monitoring, and delivery very efficient. Jira offers great UI and easy navigation tools, making it most widespread across all IT companies. Task allocation, bug tracking, event monitoring, stories, and epics progress are all laid out under simple projects in Jira. The kanban integration makes progress tracking extremely visual and effective. The super admin has full control over the entire workflow, fields, design, and task automation.

What is your favorite aspect of this product?

Jira helps me keep track of all the issue tickets that have been assigned to me. The purpose of the dashboard is self-evident. All of your projects, allocated tickets, issues in progress, and favorite filters are kept in a separate section. You may check the status of your tickets right from the dashboard or the ticket details page. On the ticket details page, you can add a comment, tag someone, start/stop progress, change the ticket status using numerous methods, and much more. When you make a change to a Jira ticket, an automated email is sent to the appropriate person to let them know. They have appealing icons.

What do you dislike most about this product?

Initial configurations are extremely detailed and might take a lot of effort. Plug-ins are expensive, and Jira mobile app doesn't work as efficiently as the browser app. Sometimes popups behave unresponsive causing delays in sprints. It might take a while to learn Jira for first-time users. Jira sends too many email notifications thus spamming the inbox. At times the system feels too customizable and the flows can be very complex to set up. It is also not the prettiest system I've used but they are improving the UI all the time so I expect this to be less of an issue in the future.There is no direct way of defining a team's available capacity

What recommendations would you give to someone considering this product?

We rely on Jira to manage the entire software product development process in my organization, from a project management view. A pivotal benefit of Jira to me has been the ability to customize the Jira software to align with our own unique software development and management process. This has really been helpful. Easy to attach video/pictures -which is very convenient for ticket description. Jira also helps in tracking issues which helps everyone involved be updated with the status of the bug/improvement. The greatest benefit that this software gave me was to noticeably improve teamwork and greater collaboration between teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Taylor J.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"An exceptional project manager."

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is a bit complicated to use the program compared to other programs that are easier.

What is your favorite aspect of this product?

My company has been using Jira to keep track of daily tasks and projects, and it has worked very well. This tool is great because it lets me work with my team and keeps me focused on my day-to-day tasks. Jira makes it easy to keep track of and manage projects, so I don't lose track of El Progreso as a whole. This tool is great.

What do you dislike most about this product?

I find it hard to manage users and give them permissions, and even though the interface is good, it's not the easiest or friendliest for end users.

What recommendations would you give to someone considering this product?

Jira is a good project manager that can be changed in many ways. It is easy to customize for any business and gives end users a lot of useful tools to help them work together, move tasks and projects forward, and keep an eye on them. It pays off.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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