Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

371 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Kendra Q.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Jira the best software for our team of developers

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It helps us to keep our applications and software in proper functioning, it is a great tool for small and large companies that sell software and mobile applications, helping them to ensure that the software designed, have a proper functioning at all times and customers are always satisfied.

What is your favorite aspect of this product?

The workflow is very good, because it updates by itself, automatically all the errors and incidents that it can detect in the software. It also has a roadmap that is very useful to be able to keep an order with all the projects and pending updates, making the work go much faster.

What do you dislike most about this product?

The learning curve is quite high, it has some functions and tools that have been difficult to learn to use, to get the most out of the program and its interface is very unintuitive, its design tends to confuse and has not been very easy to learn to use. Although it has been worth the effort to learn it because it has generated many advances in the department.

What recommendations would you give to someone considering this product?

At first this software can be overwhelming, especially for people with little knowledge in the area, but once you adapt to all the functions, JIRA is a program that you can get the most out of for software development and programming. Highly recommended by our entire team.

Pros

Trustworthy
Unique Features
Inspires Innovation
Caring

Manish S.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

"Fantastic Product ! Easy to use "

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Easy integration with other products like Team,Firebase

What is your favorite aspect of this product?

Road map and Backlogs

What do you dislike most about this product?

nothing much

What recommendations would you give to someone considering this product?

For business and technical implementation it is very needed

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Abhik B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Does all the heavy lifting for you.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is compatible with all types of developer environments, which means that no member of your software team will ever be forced to use a tool they do not want to use.

What is your favorite aspect of this product?

Jira allows me to keep track of all the issue tickets that have been assigned to me. The dashboard's function is self-evident. All of your projects, assigned tickets, issues in progress, and favorite filters are kept in a separate section. You can check the status of your tickets directly from the dashboard or the ticket details page. On the ticket details page, you can add a comment, tag someone, start/stop progress, change the ticket status using a variety of methods, and much more. This helps in easy project management.

What do you dislike most about this product?

The only criticism I have is that if you leave a Jira ticket open and someone else makes a change, Jira does not notify you. If you try to update the issue ticket later, you will receive an unknown token error and will need to reload the page.

What recommendations would you give to someone considering this product?

Jira has proven to be one of the best solutions for managing issue tickets, projects, epic links, and a variety of other tasks. I strongly recommend that you use this service. Simply go for it; I'm confident you won't be disappointed.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Kendra Q.

Jira the best software for our team of developers

Likeliness to Recommend

Pros

Manish S.

"Fantastic Product ! Easy to use "

Likeliness to Recommend

Pros

Abhik B.

Does all the heavy lifting for you.

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Wrike

ClickUp

monday.com

Pendo

Tempo Strategic Roadmaps

1
Since last award

Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support