Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Clovis G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand. Jira provided a solution as well. We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members.

What is your favorite aspect of this product?

Jira support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied. Another appealing feature is the option to customize the dashboard and show content in a variety of ways. I really appreciate the pie chart and bar chart views.

What do you dislike most about this product?

I'm not particularly grateful that Jira can be a bit tricky for new users to understand. However, given the many options available to Jira users, it's virtually impossible to get around this. Variants of the mobile Jira app require special attention. This app is not user friendly and often crashes when you try different operations. The documentation part needs improvement. It can be a little difficult to understand how some functions work. I feel that Jira was designed primarily for cloud-based solutions.

What recommendations would you give to someone considering this product?

If you need a complete way to organize a large project, I definitely suggest Jira. If you're upgrading from outdated tracking software, be ready for fantastic Jira features. Jira isn't cheap, so be sure you get your money's worth. Train your team to get the most out of Jira.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jagruti P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

JIRA Atlassian for Agile Project- task management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

- Jira is best suitable for advance Agile implementation and management. - Jira allows some add-ons and plugins compare to other project management tools. - Jira support real time release planning and other life cycle of product and agile so which provide clear understanding of process. - Provided charts and other features like Kanban and scrum board including bug management.

What is your favorite aspect of this product?

-> Task management and task life cycle well managed having agile and Kannan boards. -> Reports and charts for Sprint -> Drag and drop facilities for task to manage task cycle from to do to on build and done etc. -> Third party software integration like git, bit bucket so you can create branch directly.

What do you dislike most about this product?

- As of now I like all features of Jira but one thing I don't like is customisable things for life cycle management, so different organisation uses different like cycle for task and story some are using todo, in build and done and some organisation uses more like in QA, QA, done etc. so its not same for all so sometimes if user is new then its hard for him/her to manage task.

What recommendations would you give to someone considering this product?

-> Just need basic understanding of Agile methodologies. -> little bit knowledge of JIRA task management terms and terminologies.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Security Protects
  • Helps Innovate

Marc C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing complicated workflows.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has tremendously aided in the structure and monitoring of story and sprint progress, simplifying product management. Because everyone with access can quickly perceive the roadmap, it has made goal alignment easier and more efficient. One of the most significant advantages is the ability for the company to utilize the same tool for multiple departments. This eliminates the need to maintain several tools and saves time on the creation of new integrations.

What is your favorite aspect of this product?

Jira makes it simple to coordinate your whole workflow; I particularly like how simple it is to organize and update sprint planning. The ability to automatically move unfinished work to the new sprint is a useful tool. Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

Because there is no Gantt chart view out of the box, determining the critical route is more challenging. Jira may be perplexing if not properly managed. Of course, this is most likely a human mistake characteristic rather than a result of your program, but it may be corrected. I believe the to-do flows should be better organized, and it would be useful to be able to organize them into folders or levels e.g. UX, Admin, Feature, etc. in the complete view, working with big groups may often be challenging and dirty.

What recommendations would you give to someone considering this product?

Creating an uniform tool that can be used by several departments improves scalability and makes it easier for employees to eventually migrate to new sections of the business because they don't need to learn a completely new set of tools. Jira is ideal for small or divided team structures, but it may get quite chaotic if you have a big number of individuals working on random tasks rather than unique stories.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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