Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

371 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Anil K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Project and application lifecycle Management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is best project , time, app lifecycle management Tool, It has number of unique features which makes JIRA differ from others. - We can manage Project , Time and Health of project. - Sprint planning - Velocity and burndown chart

What is your favorite aspect of this product?

Jira has number features which i liked most, I am going to explaining few. - Project planning - Creating and managing sprint(Story creating, assigning,managing , tracking) - Tracking the time invested in sprint - Track and manage the status of project . - Bug tracking and assigning to respective person - Details backlog report with chart - Integration with other apps becomes easy like bitbucket, firebase - Analyze the project health and performance with the help of velocity and Burndown chart

What do you dislike most about this product?

Jira is doing great as project management tool. I don't have any dislike till now.

What recommendations would you give to someone considering this product?

For Jira i have some recommendation which i felt , - if we have install application in mobile app and someone change or update JIRA ticket, we missed the notification, - NOTIFICATION SHOULD NOT BE MISSED.

Pros

Reliable
Saves Time
Fair
Altruistic

Oleksandr T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Excellent Agile implementation for R&D team

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1) Jira is free to use for a team up to 10 people 2) excellent integration with the documentation system and version control system 3) top-level sprint management 4) flexible workflow customization 5) easy administration and optimized basic default settings

What is your favorite aspect of this product?

Sprint planning has never been so easy for me

What do you dislike most about this product?

It is not always intuitive how the feature works, but the developers are constantly improving UX

What recommendations would you give to someone considering this product?

Do not be afraid to try it, well, listen to scary stories about the bulkiness and clumsiness of this product. It all depends on how you set it up. Just try!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Andres P.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Jira keeps the ticketing system in order

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Since we have had Jira Service management in the office, everything has been going great because the ticketing system, complaints and incident reports are better distributed and customers are much more satisfied with the responsiveness we provide.

What is your favorite aspect of this product?

The work tracking management has been very useful, we have been able to see the work we do and the way we carry it out, to make improvements and corrections. The problem tracking management has also benefited us, since we can follow up on the reports we receive from our clients until they are resolved.

What do you dislike most about this product?

The design and layout of the main panel, with its many functions in sight, can be confusing, which makes it a bit slow to learn. The tickets could be generated a little faster, as currently there are many steps to create them. The complete installation of all the software, including the programs that are integrated, can be cumbersome.

What recommendations would you give to someone considering this product?

Although it has a steep learning curve, this is one of the most complete software for customer service, incident reporting and ticket generation. Once the agent has the proper knowledge to run the program, customer service will be very easy.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Fair

Jira

What is Jira?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Anil K.

Best Project and application lifecycle Management

Likeliness to Recommend

Pros

Oleksandr T.

Excellent Agile implementation for R&D team

Likeliness to Recommend

Pros

Andres P.

Jira keeps the ticketing system in order

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support