Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Manuel K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great platform to track projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. We're creating dashboards to help us manage our development process, and we can now see workloads, manage resources and celebrate our triumphs in ways we've never done before, integration with other systems, such as ServiceNow, enables us to convert user requests from other systems into JIRA user stories, which we can then act on and prioritize. Everything is routed back to the ticket system for resolution.

What is your favorite aspect of this product?

The best thing about JIRA is that it's easy to use and doesn't require any technical specifications. Suitable for generating tickets and documenting reports throughout the project life cycle. Dashboards make it easy to review, manage, and perform in a meaningful way. With just a few clicks, you can quickly assign work, view progress and move stories from the backlog to the active sprint. As a project manager, you can quickly and easily review your team's work, prioritize your work, create dashboards, and show stakeholders and project managers the progress of your project.

What do you dislike most about this product?

JIRA gives everything we need to issue and document the bug, or any feedback, however one feature I dislike is that the JIRA ticket email occasionally arrives too late. JIRA is extremely configurable, which might be a disadvantage. Because determining which method works best for your team can be time consuming. Templates and dashboards would be beneficial. It would be fantastic to see some best practice examples from other businesses of how dashboards may be set up so that teams can see their progress and the worth of their effort more rapidly.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. JIRA is critical to how we work. If you are in charge of software in an Agile or DevOps setting. JIRA will enhance your workflow in ways you never believed possible and completely revolutionize the way you operate. Iterate quickly and begin utilizing it. You'll quickly learn which features work best for you and how to arrange your boards.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dinesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Very positive experience and without any bugs.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful. Workflows also are easy to understand

What is your favorite aspect of this product?

Sprint planning board to track the progress of team mates and performance

What do you dislike most about this product?

Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

It’s a nice product to with . Good of mid scale organisations

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

ALPER K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Best Project Management Tool in the Sector

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

* Easy to make planning * Easy to learn * Integrated with Outlook and Confluence * Very easy to make project and plan management * Great frontend very easy to use

What is your favorite aspect of this product?

* User Interface is very good to make planning and track the issues. * Tasks can be tracked easily such like in progress, open, waiting for review.

What do you dislike most about this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

What recommendations would you give to someone considering this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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