Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

411 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Manuel K.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great platform to track projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. We're creating dashboards to help us manage our development process, and we can now see workloads, manage resources and celebrate our triumphs in ways we've never done before, integration with other systems, such as ServiceNow, enables us to convert user requests from other systems into JIRA user stories, which we can then act on and prioritize. Everything is routed back to the ticket system for resolution.

What is your favorite aspect of this product?

The best thing about JIRA is that it's easy to use and doesn't require any technical specifications. Suitable for generating tickets and documenting reports throughout the project life cycle. Dashboards make it easy to review, manage, and perform in a meaningful way. With just a few clicks, you can quickly assign work, view progress and move stories from the backlog to the active sprint. As a project manager, you can quickly and easily review your team's work, prioritize your work, create dashboards, and show stakeholders and project managers the progress of your project.

What do you dislike most about this product?

JIRA gives everything we need to issue and document the bug, or any feedback, however one feature I dislike is that the JIRA ticket email occasionally arrives too late. JIRA is extremely configurable, which might be a disadvantage. Because determining which method works best for your team can be time consuming. Templates and dashboards would be beneficial. It would be fantastic to see some best practice examples from other businesses of how dashboards may be set up so that teams can see their progress and the worth of their effort more rapidly.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. JIRA is critical to how we work. If you are in charge of software in an Agile or DevOps setting. JIRA will enhance your workflow in ways you never believed possible and completely revolutionize the way you operate. Iterate quickly and begin utilizing it. You'll quickly learn which features work best for you and how to arrange your boards.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Dinesh K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Very positive experience and without any bugs.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful. Workflows also are easy to understand

What is your favorite aspect of this product?

Sprint planning board to track the progress of team mates and performance

What do you dislike most about this product?

Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

It’s a nice product to with . Good of mid scale organisations

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

ALPER K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Project Management Tool in the Sector

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

* Easy to make planning * Easy to learn * Integrated with Outlook and Confluence * Very easy to make project and plan management * Great frontend very easy to use

What is your favorite aspect of this product?

* User Interface is very good to make planning and track the issues. * Tasks can be tracked easily such like in progress, open, waiting for review.

What do you dislike most about this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

What recommendations would you give to someone considering this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Manuel K.

Great platform to track projects.

Likeliness to Recommend

Pros

Dinesh K.

Very positive experience and without any bugs.

Likeliness to Recommend

Pros

ALPER K.

Best Project Management Tool in the Sector

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support