Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Philip S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Great Ticket Management and Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

More functionality than others.

What is your favorite aspect of this product?

Jira is excellent for managing projects and tasks. It offers a great deal of versatility with regard to custom fields and reports. One straightforward perspective across numerous projects and efforts is made possible by the simple-to-use reporting functionalities.

What do you dislike most about this product?

Despite the interface's ease of use, it feels rather basic. As Jira doesn't have a fancy user interface, our users don't take to it very well. It doesn't have the same sleek, contemporary appearance as other options.

What recommendations would you give to someone considering this product?

Jira offered greater performance and reporting. And it was a little less expensive. Additionally, Jira fits well into our ecosystem because it is an Atlassian product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

PRABHAT M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira Best Solution for Task Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is one of the best solution for task planning & assigning to different team members. We do our sprint planning on jira only. The ease of use to assign task & track the progress of task is best in jira.

What is your favorite aspect of this product?

The best aspect of using jira is its status tracking capability & reporting the same on automated way. We can track progress based on the time allowed for the task in jira.

What do you dislike most about this product?

There is nothing i disliked about jira, only on some cases we were not able to integrate jira with third party applications.

What recommendations would you give to someone considering this product?

I would strongly recommend jira for task management & task tracking. It is a very easy to use software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica M.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great product to push multi team initiatives

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Love the team board features

What is your favorite aspect of this product?

Organization of task within an epic to keep track of teach component

What do you dislike most about this product?

lack of high level visibility capabilities

What recommendations would you give to someone considering this product?

Great for managers in the details that need to see task by task project tracking.

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

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