Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Pablo D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Intuitive and easy to implement software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The capacity for several team members to collaborate on a project while having access to all relevant information. You can receive notifications when new tickets are allocated to users, as well as when tickets are changed or the person is referenced in a remark. Confluence system tests and user stories may be quickly linked to Jira tickets. When a new project comes in, we must first establish a plan for it, after which we make little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.

What is your favorite aspect of this product?

User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location. It is possible to create tickets, assign individuals to them, and get alerts. To obtain additional information about tickets, new fields have been introduced. You can keep track of how much time you spend on each issue. and generate reports displaying work by individual, time, and stage You may attach tickets to Confluence pages to monitor system testing, and you can filter by stage or owner.

What do you dislike most about this product?

The report generating process is not very straightforward; it takes several attempts to pull the information you want from the tickets. Also, if you make a board and several boards are made outside of that board, you get alerted of all updates on all boards; we haven't found a method to disable this function. There is no dark mode, file upload size is limited, interaction with other applications is difficult and you must browse through numerous choices to discover things.

What recommendations would you give to someone considering this product?

Take heart: you may encounter difficulties in the first 2-5 days of setup and comprehension, but things will become much easier and more versatile after that. Yes, if you operate in a team, I would suggest it for ticket tracking. You should spend some time getting acquainted with the reporting features and search choices. Recommend that the project manager use the reports to deliver relevant information to clients. Connecting to Confluence increases this product's usefulness.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dinesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Very positive experience and without any bugs.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful. Workflows also are easy to understand

What is your favorite aspect of this product?

Sprint planning board to track the progress of team mates and performance

What do you dislike most about this product?

Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

It’s a nice product to with . Good of mid scale organisations

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Enaan F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Top-notch project managment tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is different from other similar products in that it is a customer relationship management (CRM) system. Other similar products may focus on project management, but Jira can also be used for issues and support.

What is your favorite aspect of this product?

Jira software is the perfect tool for agile teams. With its powerful views and custom workflows, I can manage my projects effectively and efficiently. Plus, the built-in roadmaps make it easy to track my teams progress and keep everyone on track.

What recommendations would you give to someone considering this product?

I've been using Jira for about a year now and it's been a great tool for managing projects. It's easy to use and has a lot of features that make it a great choice for project management. I definitely recommend it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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