Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

411 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Filippo C.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Perfect tool for team work!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The possibility to open and handle tickets regarding bugs and new features development.

What is your favorite aspect of this product?

More people can work on the same project/ticket at the same time. Very fast to learn

What do you dislike most about this product?

Maybe a clearer interface would be useful, or at least customizable!

What recommendations would you give to someone considering this product?

If you need a simple tool to monitor task and tickets about bugs, this is really what you need!

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Client's Interest First

Lydia J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Easiest app to manage projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is excellent for managing projects and tasks that I like most about Jira. Jira is the single platform that offers a great deal of versatility in custom fields and reports. Overall, Jira is a superb innovation that is adaptable and compatible with many workstreams.

What is your favorite aspect of this product?

First off, both from a deployment and a usability perspective, the program is incredibly lightweight. My favorite aspects of Jira include encryption in transit, automation, and capacity planning. It helped us in increasing productivity. One basic perspective across numerous projects and activities is made possible by the simple-to-use reporting functionalities. Jira customer software team is also knowledgeable and able to resolve our issues swiftly and their response time is also good.

What do you dislike most about this product?

Some sprint-related settings in the context menus can be challenging to locate, but once you know where they are, using them becomes a lot simpler. The second issue I've had with this program is that sometimes managing extensions and plugins can be difficult, making it difficult to find everything I have.

What recommendations would you give to someone considering this product?

The user interface is really well designed, making it simple to move about the tool on different displays. Every small to large business must use Jira to manage project management, application development, time tracking, workflow automation for various business use cases, and integrations with external applications.

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Inspires Innovation

Steven D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Category Leader....for better or for worse

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

It is part of Atlassian so there are potential benefits of utilizing multiple products from their suite.

What is your favorite aspect of this product?

They do offer good support, education, and community for their products.

What do you dislike most about this product?

Feels highly limited and restrictive. Some parts of that are great as they allow team leaders to set up the work and the team to execute....but in some ways it is frustrating & creates unnecessary internal bureaucracy or communications instead of things being able to get executed in self directed, autonomous fashion.

What recommendations would you give to someone considering this product?

Sign up for free trials or even pay for a month of a couple different tools. Put key team members in each environment and see which one works best for product management for your company + team.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Leverages Incumbent Status
Less Efficient Service
Inhibits Innovation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Filippo C.

Perfect tool for team work!

Likeliness to Recommend

Pros

Lydia J.

Easiest app to manage projects

Likeliness to Recommend

Pros

Steven D.

Category Leader....for better or for worse

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support