Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Great for managing projects from start to finish.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gregor T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Works well for collaborative action on projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In previous employment, I've had to manually pursue the various stakeholders while dealing with projects/issues through series upon series of email chains. Jira has made it so much easier, allowing a clear pathway of team collaboration across issues. It's easy to tag other stakeholders, to share throughout the organisation and to have clear management of expectations and a pathway to delivery. It's great overall, it makes my work so much easier and more efficient.

What is your favorite aspect of this product?

I really enjoy how easy it is to use across teams and across different offices and countries within my business. To simply be able to tag relevant, who then also receive email notification of updates is fantastic. I like being able to immediately direct issues and projects to the required teams and the nature of full visibility that the process entails. I like receiving email notification when there are updates to my tickets. I like being able to share the link to tickets with my colleagues. I like being able to edit comments. I like the clarity of the workflow and the order of prioritisation. It's a great platform.

What do you dislike most about this product?

Only minor issues - the process of adding external links to tickets is cumbersome compared to other platforms that I use; the process of sharing files to tickets is also fairly cumbersome; and the wording of the workflow can be a little tricky to understand.

What recommendations would you give to someone considering this product?

I'd recommend this product strongly, it is very well-designed to encourage collaborative cross-team work on projects and it makes my life so much easier.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Emil F.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent software with very useful integrations.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I was working within the Scrum and Kanban frameworks, so I needed a tool to track my work. Improving team communication and catching up with sprints is directly related to the Jira suite, and integration with GitLab or BitBucket improves store management performance. As a result, productivity and target area are more accurate.

What is your favorite aspect of this product?

It seamlessly integrates with a variety of other tools that engineers frequently use. It also includes many of the workflow, narrative development, and integration use cases that are essential to us. We can see the long term in Gantt style while utilizing kanban for sprints thanks to the option of assigning tasks, user stories, and issues in epics that can be specified in a roadmap. Additionally, each card comes with a number of beneficial documentation features, like a checklist, subtasks, and a fantastic text editor. And last, it features complex reports to help you understand how well your machine is performing.

What do you dislike most about this product?

We frequently discover that we must adapt our working style to the instrument, rather than the other way around. Furthermore, most of the time, a sophisticated setup is required to obtain the full benefit. Because the main panel constantly displays all available features, it might get congested with options you don't need, thus it would be excellent to be able to alter it from the user or even control it from the project lead.

What recommendations would you give to someone considering this product?

Although it may appear to be a sophisticated or daunting program, allow yourself the chance to tailor this tool to your own needs, since this is feasible owing to Jira wide functionality. It is most effective when paired with Confluence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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