Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Babu S.

  • Role: Consultant
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

User Friendly product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The ability to assign and track the task, deliverables. The extended community forum is also one of the key features which is making it unique from other products

What is your favorite aspect of this product?

Creating Stories, EPIC are the best aspect of the product. It gives a detailed description of what is happening and who is handling it and what is the current status.

What do you dislike most about this product?

Setting up this tool can be complex It focuses only on certain part of the IT industry

What recommendations would you give to someone considering this product?

Implementation of the tool to be simplified Simplify the tool , so it can be used by multiple teams

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Helps Innovate

Carlos David M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool but quite big learning curve

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Once the long implementation is over we consider Jira one of the best tools in the market and has helped expedite our process, make better projections and provide better estimations on tasks. Unlike other tools in the market, Jira can in fact help management and team members pull in the same direction in a fast organized way,

What is your favorite aspect of this product?

Their UI/UX experience for the web version of the product really makes a difference from other products in the market.

What do you dislike most about this product?

Initial implementation takes too much time and workflow setup and automation get a bit tricky at first. Also, their mobile app still has a lot of room for improvement on small things such as providing enough ticket information, if you have added custom sidebars to your web-app ticket layouts they won't all show up when you check on your mobile app.

What recommendations would you give to someone considering this product?

If you are looking for a tool to manage a medium to large business Jira is the tool for you. However, if you are looking for a tool to manage a small team <10 team members I don't think the initial implementation is worth it.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Appreciates Incumbent Status

Raul B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Organize Your Schemes easiest and fastest way

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We work with Jira software for the complete organization of tasks through the section called project, for that we use is issues that helps us to divide each of the sections as outline types to break down in a structured way, we ensure the process of our development is fluctuating through an agile framework and helps to have a clear view of the project time.

What is your favorite aspect of this product?

We use it to track projects end to end, from writing the initial idea to the point of the outline, it is good for keeping all our goals and tasks to visualize and understand the expectations of when to deliver a project.

What do you dislike most about this product?

It has a learning curve to work on that is not quickly intuitive for a new user. You must have a good learning curve to use the software in a way that is efficient and better performing, with JIRA you can get to the point of frustration in terms of the ability to write and format the content in each epic or individual story.

What recommendations would you give to someone considering this product?

This type of software is excellent for companies that primarily have engineering departments, this includes software engineers, Ops, IT and DBAs. We use Jira as the main development process tool for tracking project progress and team performance, well defined and user friendly tool.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Altruistic

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