Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Dr. Aashu k.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

"Jira's Role in Remote Work"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It's powerful search capabilities allow you to quickly find and analyse specific issues and offers variety of dashboards to track progress.

What is your favorite aspect of this product?

The core features of Jira like issue tracking, project management, strong support and in-depth reporting.

What do you dislike most about this product?

Setting-up complex workflows and configurations can take a lot of time and requires technical expertise.

What recommendations would you give to someone considering this product?

It can scale to accommodate both small and large teams also can be integrate well with your existing tool stack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rahul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful but complex for new users.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.

What is your favorite aspect of this product?

One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.

What do you dislike most about this product?

One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.

What recommendations would you give to someone considering this product?

For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.

Pros

  • Performance Enhancing
  • Saves Time
  • Client Friendly Policies
  • Fair

Sneha C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Outstanding task track tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

As Jira is Atlassian product, it can be integrated with Atlassian products easily. Similarly integration with a few other products can be done easier and faster than other tools just in few taps.

What is your favorite aspect of this product?

It's drag and drop feature to change the status or state of the tasks and bugs is excellent and my favorite aspect.

What do you dislike most about this product?

Initial users/New users of this product may find the application usage a bit confusing. Documentation and roadmap should be enhanced so that users can find it easier while using the application.

What recommendations would you give to someone considering this product?

Anyone who wants to track the project status and tasks in the project can consider this product.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Inspires Innovation

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