Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Steven N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This application is fantastic, and we're using it to solve a variety of issues, such as managing projects and tasks, as well as obtaining data and fixing errors. With this program, we can manage all of the company's agile projects; Jira gives the order, data and information needed to optimize the software development processes.

What is your favorite aspect of this product?

The wonderful thing about this tool is that it is extremely easy to configure at first, and it also gives numerous capabilities to handle projects in a simple way because it is quite adaptable in all areas. I enjoy all of the agile development features: epics, user histories, sprints, dashboards, and so on. The ease with which all of these components are handled is quite appealing.

What do you dislike most about this product?

The only thing I don't like is that its pricing appears to be too much for what it provides; on the other hand, I occasionally have issues due to the templates that cannot be modified. Furthermore, it lacks basic capabilities such as integrated project information and custom fields, which must be supplemented with highly costly plugins.

What recommendations would you give to someone considering this product?

If you're looking for a project management tool, this is it; it's amazing and works well, and I highly suggest it. If you have little experience with agile projects, you may begin with Jira's basic features (Jira Core); if you are familiar with Scrum or Kanban, you can go to Jira Software. If you have a small team, the cloud features with the 10-user edition are ideal; nevertheless, you should also look at the additional add-on products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

PRABHAT M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira Best Solution for Task Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is one of the best solution for task planning & assigning to different team members. We do our sprint planning on jira only. The ease of use to assign task & track the progress of task is best in jira.

What is your favorite aspect of this product?

The best aspect of using jira is its status tracking capability & reporting the same on automated way. We can track progress based on the time allowed for the task in jira.

What do you dislike most about this product?

There is nothing i disliked about jira, only on some cases we were not able to integrate jira with third party applications.

What recommendations would you give to someone considering this product?

I would strongly recommend jira for task management & task tracking. It is a very easy to use software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angela S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Need of every organization

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is an excellent program that gives an excellent workflow experience, especially for our teams operating in busy situations. I've had this tool for a while, and it effectively meets all of our demands. Jira offers good team communication options and accurate agile reporting.

What is your favorite aspect of this product?

Mainly we use Jira for ticket management as well as our entire project management process and I was surprised by their working and upgrading features. It offers simple web-based applications that are easy to deploy and utilize throughout the company. It offers a simple user interface and a ton of flexibility when it comes to adding fields and workflow to suit our own internal process.

What do you dislike most about this product?

JIRA comes with a lot of integrations out of the box, which may be too much for beginner users. There is a high learning curve, once a user becomes accustomed to the system, they should be able to navigate the tool with ease.

What recommendations would you give to someone considering this product?

Jira offered greater performance and reporting. Additionally, it was somewhat less expensive. Once you get the hang of it, the UI is incredibly straightforward, which makes agile development very productive. Additionally, it has excellent integration with numerous well-known programs, like Slack, Workday, and Google Office.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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