Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Hardik T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent and mind-blowing Issue Management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira's major feature is its flexibility and configurability. It is more a matter of how far you want to take the instrument rather than if you can make it accomplish what you want it to. Almost every feature of the product can be customized in some way, including issue kinds, fields for each problem, access rights to issues, workflows for various issue types, and a long list of other options.

What is your favorite aspect of this product?

For managing and monitoring issues, we utilize JIRA a lot. It is a fantastic approach for teams to work together and communicate as each team has a project. The tool is excellent to have for project managers, observers, stakeholders, etc. because it is so adaptable. To keep track of the projects you've reported, owned, or are following, they also feature robust and configurable searches and dashboards.

What do you dislike most about this product?

For new users, Jira can be a little overwhelming. It appears to be a relatively straightforward system, and Atlassian has been striving to address this problem for some time, but it is simple for new users to become perplexed and unsure of what to do when they first log in.

What recommendations would you give to someone considering this product?

Before installing the system, consider how you want things to operate and resist the need to over-customize. In the long term, simplicity is preferable. In order to tailor the installation to the demands of the user community, educate your users on the fundamentals and get early feedback.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

The best project management tool.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Excellent resource for product leaders

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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