Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Steven D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Category Leader....for better or for worse

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

It is part of Atlassian so there are potential benefits of utilizing multiple products from their suite.

What is your favorite aspect of this product?

They do offer good support, education, and community for their products.

What do you dislike most about this product?

Feels highly limited and restrictive. Some parts of that are great as they allow team leaders to set up the work and the team to execute....but in some ways it is frustrating & creates unnecessary internal bureaucracy or communications instead of things being able to get executed in self directed, autonomous fashion.

What recommendations would you give to someone considering this product?

Sign up for free trials or even pay for a month of a couple different tools. Put key team members in each environment and see which one works best for product management for your company + team.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Leverages Incumbent Status
  • Less Efficient Service
  • Inhibits Innovation

Valarie N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira makes project management less complicated.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members. When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand.

What is your favorite aspect of this product?

Jira's support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Jira's activity tracking is likewise quite simple and thorough. One of the most appealing elements of Jira that drew my attention was the customized workflow. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied. Another appealing feature is the option to customize the dashboard and show content in a variety of ways.

What do you dislike most about this product?

I don't like how Jira may be difficult for new users to comprehend; yet, with the quantity of options accessible to Jira users, this is nearly hard to prevent. With such adaptable software, complexity is unavoidable, and I don't blame Jira for it. I can't think of anything else about the program that I detest.

What recommendations would you give to someone considering this product?

If you want a thorough way to organize a complicated project, I definitely suggest Jira. If you're replacing previous tracking software, get ready for fantastic Jira features. Jira isn't cheap, so be sure you're getting your money's worth. Train your team to make the best use of Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easiest app to manage projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is excellent for managing projects and tasks that I like most about Jira. Jira is the single platform that offers a great deal of versatility in custom fields and reports. Overall, Jira is a superb innovation that is adaptable and compatible with many workstreams.

What is your favorite aspect of this product?

First off, both from a deployment and a usability perspective, the program is incredibly lightweight. My favorite aspects of Jira include encryption in transit, automation, and capacity planning. It helped us in increasing productivity. One basic perspective across numerous projects and activities is made possible by the simple-to-use reporting functionalities. Jira customer software team is also knowledgeable and able to resolve our issues swiftly and their response time is also good.

What do you dislike most about this product?

Some sprint-related settings in the context menus can be challenging to locate, but once you know where they are, using them becomes a lot simpler. The second issue I've had with this program is that sometimes managing extensions and plugins can be difficult, making it difficult to find everything I have.

What recommendations would you give to someone considering this product?

The user interface is really well designed, making it simple to move about the tool on different displays. Every small to large business must use Jira to manage project management, application development, time tracking, workflow automation for various business use cases, and integrations with external applications.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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