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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Feature Management
Workflow Management
Release Planning
Social Collaboration
User Needs Management
ALM Integration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Jira is an excellent ticket management tool.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Josue H.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: IT Leader or Manager
Submitted Nov 2022
Project management with dashboards and reports
Likeliness to Recommend
What differentiates Jira from other similar products?
Hundreds of thousands of organizations worldwide use Jira to develop software and track issues. The scalable solution offers users a robust set of enterprise-grade features and security for every stage of business growth. Its Atlassian Marketplace gives developers additional options to create add-ons to extend any feature of the software. Jira Cloud is a complete SaaS solution that gives users the benefit of immediate access to the latest Atlassian features with automatic updates. And because Jira is cloud-based, it's often a cost-effective solution that frees users from the responsibility of worrying about servers, storage or maintenance.
What is your favorite aspect of this product?
Jira is ideal for software teams with its feature set and integration capabilities needed for agile and effective software development. Jira users can leverage other products such as Jira Service Desk, now known as Service Management for incident, problem and change management. A team with simpler needs can try Jira Core, which is a simplified project management tool that can help a team introduce Jira capabilities to the organization.
What do you dislike most about this product?
The browser must be refreshed manually to see new tickets, which can confuse things when multiple people in a meeting are creating tickets frequently. The interface in some smaller parts of the software is sometimes difficult to understand.
What recommendations would you give to someone considering this product?
This is an ideal tool for teams using iterative approaches. A team can optimize Jira's issue tracking functionality using custom screens, custom fields and workflows to handle both manual and automated testing; it is applicable to a variety of project types. Its project templates can help a small team get a project started quickly. Users can quickly customize a template to fit a unique team workflow.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Olga A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Project management tool with many integrations.
Likeliness to Recommend
What differentiates Jira from other similar products?
It is extremely pleasant to manage work in a team and other teams, assigning a specific team member to a task or set of tasks, responsibility, and the amount of time it takes to finish each component that completes a job. Project managers utilize the project management templates that come with JIRA. All data from external tools can be examined in one location thanks to interfaces with Bitbucket, GitHub, and Slack. JIRA has simplified operations and given the team visibility into its pipeline and bottlenecks, developer productivity has increased.
What is your favorite aspect of this product?
A development, project management, devops, and testing tool. Team management is easier to administer and does not necessitate the use of a specialized administrator. The ability to include supporting documents, tag other team members, reference the product for which a task or effort is directed, as well as the requirements of the selected product, is critical for organizing job activities and duties; JIRA manages this efficiently. Furthermore, it maintains tracking transparent and direct, allowing you to choose or construct a workflow adapted to your needs in order to know the current state of work effort throughout the team or teams.
What do you dislike most about this product?
If it isn't included, it should be put to the watchlist when monitoring work, even if you're making the work item yourself. You would believe that this should be automatic, but you must remember to include yourself. The user interface might be a little sluggish at times, but this isn't a deal breaker. JIRA is very intuitive, but the absence of in-app training might be a barrier to adoption for certain less tech-savvy individuals.
What recommendations would you give to someone considering this product?
Jira is a powerful project management solution that comes with a vibrant community and many integrations. JIRA is a great tool for managing cross-team workflow; You can also use JIRA to integrate with other applications and enrich your work experience and activities, so be sure to keep that in mind.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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