Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Jira is an excellent ticket management tool.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management with dashboards and reports

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Hundreds of thousands of organizations worldwide use Jira to develop software and track issues. The scalable solution offers users a robust set of enterprise-grade features and security for every stage of business growth. Its Atlassian Marketplace gives developers additional options to create add-ons to extend any feature of the software. Jira Cloud is a complete SaaS solution that gives users the benefit of immediate access to the latest Atlassian features with automatic updates. And because Jira is cloud-based, it's often a cost-effective solution that frees users from the responsibility of worrying about servers, storage or maintenance.

What is your favorite aspect of this product?

Jira is ideal for software teams with its feature set and integration capabilities needed for agile and effective software development. Jira users can leverage other products such as Jira Service Desk, now known as Service Management for incident, problem and change management. A team with simpler needs can try Jira Core, which is a simplified project management tool that can help a team introduce Jira capabilities to the organization.

What do you dislike most about this product?

The browser must be refreshed manually to see new tickets, which can confuse things when multiple people in a meeting are creating tickets frequently. The interface in some smaller parts of the software is sometimes difficult to understand.

What recommendations would you give to someone considering this product?

This is an ideal tool for teams using iterative approaches. A team can optimize Jira's issue tracking functionality using custom screens, custom fields and workflows to handle both manual and automated testing; it is applicable to a variety of project types. Its project templates can help a small team get a project started quickly. Users can quickly customize a template to fit a unique team workflow.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Olga A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management tool with many integrations.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is extremely pleasant to manage work in a team and other teams, assigning a specific team member to a task or set of tasks, responsibility, and the amount of time it takes to finish each component that completes a job. Project managers utilize the project management templates that come with JIRA. All data from external tools can be examined in one location thanks to interfaces with Bitbucket, GitHub, and Slack. JIRA has simplified operations and given the team visibility into its pipeline and bottlenecks, developer productivity has increased.

What is your favorite aspect of this product?

A development, project management, devops, and testing tool. Team management is easier to administer and does not necessitate the use of a specialized administrator. The ability to include supporting documents, tag other team members, reference the product for which a task or effort is directed, as well as the requirements of the selected product, is critical for organizing job activities and duties; JIRA manages this efficiently. Furthermore, it maintains tracking transparent and direct, allowing you to choose or construct a workflow adapted to your needs in order to know the current state of work effort throughout the team or teams.

What do you dislike most about this product?

If it isn't included, it should be put to the watchlist when monitoring work, even if you're making the work item yourself. You would believe that this should be automatic, but you must remember to include yourself. The user interface might be a little sluggish at times, but this isn't a deal breaker. JIRA is very intuitive, but the absence of in-app training might be a barrier to adoption for certain less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Jira is a powerful project management solution that comes with a vibrant community and many integrations. JIRA is a great tool for managing cross-team workflow; You can also use JIRA to integrate with other applications and enrich your work experience and activities, so be sure to keep that in mind.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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