Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Perfect for agile project management.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vijay I.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent software for development life cycle

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Multiple products within the Jira software are beneficial for the product development lifecycle. Some of them are Confluence, Bitbucket etc. Connecting with different products makes it differentiates from other similar products.

What is your favorite aspect of this product?

My favourite aspect of this product is the Development life cycle and planning of sprints. It has various options for creating a project plan and is an excellent tool for communicating with different development teams. We can also create bugs and assign them to the respective member easily. And it is easy to track all the items for the release and can track all bugs in a single place. Progress updating and moving to different stages of resolving bugs is a nice feature.

What do you dislike most about this product?

If we want to connect personally with any member it would be difficult in Jira. Also, it is a little difficult to understand if we are new to this software. Another thing I don't like about this product is any member can easily edit the title and status of any item or a ticket. It would be good if we have some settings on controlling the edit option.

What recommendations would you give to someone considering this product?

I strongly recommend Jira software for any organization as it is useful in end-to-end project lifecycle management. We can plan the sprints easily, and assign the bugs easily and even a technical documentation tool is also available in Jira. So I believe no other software has these many tools for Product development.

Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Saves Time

Anusha S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best collaboration and bug tracking tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA assists my team in planning and executing our tasks. It gives the team a clear picture of the work done and the work to come. Email alerts and integration with Slack ensure that you never miss an update. Furthermore, the Bitbucket/GitHub interface is excellent for locating code changes linked with a certain job. Changes can be documented and batches created for improvements, change requests, enhancements, or defects. New bugs or modifications may be tracked, assigned, resolved, and closed with ease.

What is your favorite aspect of this product?

JIRA is the greatest bug tracking platform for helping agile software development teams plan, monitor, and deploy products. Tasks are simple to manage, assign, and offer consistent reminders. You may also create email lists for all of the bugs that are assigned to you on a daily basis. What I enjoy best about JIRA is that it's extremely versatile, due to a wide library of plugins accessible on the Atlassian Marketplace, while also being really strong out of the box. Because it can be adjusted in a variety of ways, it is an excellent choice for the majority of project teams.

What do you dislike most about this product?

What I dislike about JIRA is how difficult it is to set up correctly, particularly in larger businesses. The arrangement is quite tiered, making it difficult to discover some items. It is also common for a configuration change intended for one project to have an impact on other projects.

What recommendations would you give to someone considering this product?

Make use of Atlassian's trial period. If certain capability is lacking, make sure to look into the Atlassian Marketplace, which offers a plethora of amazing plugins that enhance JIRA in a variety of ways. There are other issue tracking systems available, but JIRA is the most collaborative tool with a wonderful user experience and a plethora of built-in plugins.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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