Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

373 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Trustworthy
Performance Enhancing

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Carlos David M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Great tool but quite big learning curve

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Once the long implementation is over we consider Jira one of the best tools in the market and has helped expedite our process, make better projections and provide better estimations on tasks. Unlike other tools in the market, Jira can in fact help management and team members pull in the same direction in a fast organized way,

What is your favorite aspect of this product?

Their UI/UX experience for the web version of the product really makes a difference from other products in the market.

What do you dislike most about this product?

Initial implementation takes too much time and workflow setup and automation get a bit tricky at first. Also, their mobile app still has a lot of room for improvement on small things such as providing enough ticket information, if you have added custom sidebars to your web-app ticket layouts they won't all show up when you check on your mobile app.

What recommendations would you give to someone considering this product?

If you are looking for a tool to manage a medium to large business Jira is the tool for you. However, if you are looking for a tool to manage a small team <10 team members I don't think the initial implementation is worth it.

Pros

Trustworthy
Respectful
Fair
Appreciates Incumbent Status

Mohamed E.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Best Engineering, Product &Project Mangement tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira extremely perfect rather than other products as it allows for seamless saving of information and that's a pretty good feature the user interface is very useful and is very easy to navigate through the tool across various screens. The ability to have multiple dashboards which can be easily created as per what the project needs and can be shared easily with all team members for improving collaboration and communication with the team.

What is your favorite aspect of this product?

The best feature in Jira is the workflow management tool that allows you to optimize work times with a perfect time management for all tasks and makes projects delivered at time and more generally "who does what" on each single activity. plus, the mobile access feature which allow all team members to access Jira anywhere to see the new updates

What do you dislike most about this product?

i am using Jira on a daily basis and i had never noticed any technical problem

What recommendations would you give to someone considering this product?

The best product which allows your team to work together on tasks by planning and tracking their progress on time and it's easy to customize and integrates with many of the apps that you can use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Babu S.

Role: Consultant
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

User Friendly product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The ability to assign and track the task, deliverables. The extended community forum is also one of the key features which is making it unique from other products

What is your favorite aspect of this product?

Creating Stories, EPIC are the best aspect of the product. It gives a detailed description of what is happening and who is handling it and what is the current status.

What do you dislike most about this product?

Setting up this tool can be complex It focuses only on certain part of the IT industry

What recommendations would you give to someone considering this product?

Implementation of the tool to be simplified Simplify the tool , so it can be used by multiple teams

Pros

Reliable
Efficient Service
Caring
Helps Innovate

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Carlos David M.

Great tool but quite big learning curve

Likeliness to Recommend

Pros

Mohamed E.

Best Engineering, Product &Project Mangement tool

Likeliness to Recommend

Pros

Babu S.

User Friendly product

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support