Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

The best project management tool.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Sushil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great project management and issue tracking tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a fantastic tool for overseeing software development initiatives. Nevertheless, it might be difficult to keep track of all the different jobs, user stories, and issues that need to be fixed. Fortunately, organizing and controlling these elements is considerably easier because of Jira's customized swimlanes and fields.

What is your favorite aspect of this product?

One of Jira's biggest characteristics is its broad and flexible platform, which can meet a variety of purposes. Additionally, the search capabilities are first-rate, especially when filters are used. Users have dashboards that they can simply utilize and customize, which is another fantastic feature. Sharing dashboards with other users in accordance with their rights is also advantageous because it prevents work from being done twice. Jira currently has a number of productivity-boosting tools, including statistics and templates, for a better user experience.

What do you dislike most about this product?

An improved web interface is possible. JQL queries' search criteria are not very user-friendly when used to detect problems. The process of importing problem logs will ask the user several questions. A "skip" or "remember my preferences" button ought to be present.

What recommendations would you give to someone considering this product?

I use Jira Tickets and the Kanban board every day to manage my job because they offer a fantastic UI and UX. I truly enjoy using JIRA for project management and test management as a Jira user.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Pooja P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Simple Project Management Methodology

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira assists our developers in following the project approach, which is motivated by business objectives and customer perspective. Jira aids in real-time issue tracking so that a group of developers may work on problems separately and collaboratively. Jira's customizable dashboards are a great feature that makes it easy to understand data quickly. appropriate for managerial choices.

What is your favorite aspect of this product?

In my previous two organizations, where it is used for project delivery and implementation, I have been utilizing Jira. One unique aspect of Jira is the seamless tracking of every sprint.

What do you dislike most about this product?

Only a GUI-level feature can be improved after Jira's organization-level implementation is finished. However, a few examples are listed below: 1. It isn't easy to set up and takes time to implement. 2. Learning curve for resources: Coworkers need time to get acquainted with Jira.

What recommendations would you give to someone considering this product?

The most helpful feature of Jira issues tracking, which allows any user (from the project) to view the history of the problems across time if numerous teams are working on them in different phases. Additionally, developers can write comments on the progress they made on an issue ticket, which is being forwarded to the next phase in real time.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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