Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Jira is an excellent ticket management tool.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Olga A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management tool with many integrations.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is extremely pleasant to manage work in a team and other teams, assigning a specific team member to a task or set of tasks, responsibility, and the amount of time it takes to finish each component that completes a job. Project managers utilize the project management templates that come with JIRA. All data from external tools can be examined in one location thanks to interfaces with Bitbucket, GitHub, and Slack. JIRA has simplified operations and given the team visibility into its pipeline and bottlenecks, developer productivity has increased.

What is your favorite aspect of this product?

A development, project management, devops, and testing tool. Team management is easier to administer and does not necessitate the use of a specialized administrator. The ability to include supporting documents, tag other team members, reference the product for which a task or effort is directed, as well as the requirements of the selected product, is critical for organizing job activities and duties; JIRA manages this efficiently. Furthermore, it maintains tracking transparent and direct, allowing you to choose or construct a workflow adapted to your needs in order to know the current state of work effort throughout the team or teams.

What do you dislike most about this product?

If it isn't included, it should be put to the watchlist when monitoring work, even if you're making the work item yourself. You would believe that this should be automatic, but you must remember to include yourself. The user interface might be a little sluggish at times, but this isn't a deal breaker. JIRA is very intuitive, but the absence of in-app training might be a barrier to adoption for certain less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Jira is a powerful project management solution that comes with a vibrant community and many integrations. JIRA is a great tool for managing cross-team workflow; You can also use JIRA to integrate with other applications and enrich your work experience and activities, so be sure to keep that in mind.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanchit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Awesome tool for project management daily!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

One-click creation of new issues, tasks, pipelines, etc. The Kanban board's drag-and-drop functionality for updating the status of cards and tickets is fantastic and incredibly easy to use. It also offers great functionality and UI for end users.

What is your favorite aspect of this product?

The tool truly excels in product and product management of any size, and if you scale it to use many of its other Atlassian competitors then you really reap the benefits. The method of managing the tasks and assigning them to concerned team members is the best feature and has everything needed to make them the best in the market.

What do you dislike most about this product?

The complexity of creating a call opening page for different panels/projects is a bit uncomfortable. How are we forced to create a page for separate projects is a little messy and they also need to add more themes so we can enjoy while working with Jira.

What recommendations would you give to someone considering this product?

Jira makes it very simple and transparent for us to assign tasks and subtasks. It helps us save a tonne of time that we would have otherwise wasted on calls to explain each assignment to our developers. When it comes to project/product management, the UI is likewise very user-friendly, making it easy for everyone to understand which tasks are open and who is working on them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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