Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Shivam M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is super

What is your favorite aspect of this product?

Management

What do you dislike most about this product?

I dislike Tickets

What recommendations would you give to someone considering this product?

no sugesstions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mindy C.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Jira facilitates efficient process management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Personally, I've found Jira to be a really useful tool. Extremely useful for managing projects in real time with built-in tools for collaboration and planning. I've found it to be an indispensable aid in maintaining order and keeping tabs on development because of its user-friendliness and straightforward design. The platform's adaptability makes it well-suited for both local and large-scale endeavors.

What is your favorite aspect of this product?

The fact that I can keep tabs on everything happening in my project at all times, in real time, is fantastic. I love that I can delegate tasks to individual team members and always know where they stand. I really like its outstanding and dynamic user interface and the many helpful add-ons it provides.

What do you dislike most about this product?

No aspect of this experience has been negative for me. If I had to select one item that the mobile app lacks, it would be the functionality of the desktop app. The good news is that I can still do all of my tasks from my phone, but the bad news is that the batch task capability doesn't appear to be available.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for managing projects and related processes. checking up on workers and seeing where they are in the process of completing a task. Work may be properly linked to GIT and tracked in this way. It's more difficult to follow and keep track of technical debates and in-depth explorations of subjects, thus they're better suited to other platforms. Constantly remarking on one's work is less than ideal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

For Agile groups, this is a complete tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The user-friendliness of the interface and the high quality of the experience it provides have won me over. The quickness and simplicity of the learning path and the ease with which it may be navigated are additional notable strengths.

What is your favorite aspect of this product?

I appreciate the ease with which I can monitor the current status of tasks, track their development, and receive constructive real-time notifications; this platform not only helps me set priorities, but also gives me a bird's-eye view of the entire project from beginning to end.

What do you dislike most about this product?

In particular, non-technical users may find it difficult to install and work with Jira Software. Users that need access to the tool on the move will find the mobile app to be unsatisfactory due to its reduced capabilities in comparison to the web-based version.

What recommendations would you give to someone considering this product?

I appreciate how adaptable it is to my specific needs and how easy it is to work with others on a team, give tasks, or chat in real time with coworkers to exchange ideas and feedback. preferences, it greatly improves efficiency.

Pros

  • Performance Enhancing
  • Efficient Service
  • Helps Innovate
  • Reliable

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