Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

411 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Gokul J.

Role: Operations
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

One click solution for product or project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is helping me and my team manage Agile-based deliverables seamlessly, and we can track all the deliverables from requirement management to epics to stories to test cases in one place, which we were doing in an Excel sheet. So, using JIRA saves us a lot of time, and all of this has become accurate and easy to manage. If we are delaying some activities. This rejects to program board.

What is your favorite aspect of this product?

It’s very easy to use. As we are a agile implemented organisation,Good for managing agile projects All QA-related work all can be done in one place. It's a Web-based tool that is used to seamlessly manage right from requirements, to stories, to EPICs, to defects, and all of this can be linked to each other, creating traceability between these, which makes JIRA an excellent tool to deliver agile-based projects very efficiently and faster to market.

What do you dislike most about this product?

There is no such dislike for this product But, Sometimes it gives error while attaching file in the bug create model. File attachment functionality should be improved.

What recommendations would you give to someone considering this product?

If you are looking for any software which can help you in avery task running on agile program board . You must go for it.

Pros

Respectful
Altruistic
Acts with Integrity
Friendly Negotiation

Marina H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Jira is a fantastic program and very useful.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is distinct from other software because it may assist businesses in enhancing existing methods of project management and workflows, streamlining collaboration and communication across teams, and better tracking progress and performance.

What is your favorite aspect of this product?

In my opinion, Jira's workflow automation builder is one of the most intuitive and flexible out there. I can quickly automate and modify workflows to suit the needs of our group project by using the "when, if, then" logic that underpins it. Setting up particular triggers in Jira for various parts of our project has been greatly facilitated by this function.

What do you dislike most about this product?

Because of its complexity, Jira's learning curve is particularly high for new users. Those who have never used Jira before may have issues that persist for weeks or months.

What recommendations would you give to someone considering this product?

I would suggest Jira. It's a fantastic learning opportunity for organizing and carrying out ambitious undertakings. It allows for a great deal of customization in terms of both process and field types. A useful instrument for monitoring problems, bugs, development efforts, etc. In addition, I may make use of its robust reporting and analytics features to create my own reports and dashboards.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Likeliness to Recommend

6 /10

Pros

Reliable
Continually Improving Product
Enables Productivity
Acts with Integrity

Cons

Commodity Features
Wastes Time
Vendor Friendly Policies

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Gokul J.

One click solution for product or project manageme

Likeliness to Recommend

Pros

Marina H.

Jira is a fantastic program and very useful.

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support