Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Gokul J.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

One click solution for product or project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is helping me and my team manage Agile-based deliverables seamlessly, and we can track all the deliverables from requirement management to epics to stories to test cases in one place, which we were doing in an Excel sheet. So, using JIRA saves us a lot of time, and all of this has become accurate and easy to manage. If we are delaying some activities. This rejects to program board.

What is your favorite aspect of this product?

It’s very easy to use. As we are a agile implemented organisation,Good for managing agile projects All QA-related work all can be done in one place. It's a Web-based tool that is used to seamlessly manage right from requirements, to stories, to EPICs, to defects, and all of this can be linked to each other, creating traceability between these, which makes JIRA an excellent tool to deliver agile-based projects very efficiently and faster to market.

What do you dislike most about this product?

There is no such dislike for this product But, Sometimes it gives error while attaching file in the bug create model. File attachment functionality should be improved.

What recommendations would you give to someone considering this product?

If you are looking for any software which can help you in avery task running on agile program board . You must go for it.

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Friendly Negotiation

Marina H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Jira is a fantastic program and very useful.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is distinct from other software because it may assist businesses in enhancing existing methods of project management and workflows, streamlining collaboration and communication across teams, and better tracking progress and performance.

What is your favorite aspect of this product?

In my opinion, Jira's workflow automation builder is one of the most intuitive and flexible out there. I can quickly automate and modify workflows to suit the needs of our group project by using the "when, if, then" logic that underpins it. Setting up particular triggers in Jira for various parts of our project has been greatly facilitated by this function.

What do you dislike most about this product?

Because of its complexity, Jira's learning curve is particularly high for new users. Those who have never used Jira before may have issues that persist for weeks or months.

What recommendations would you give to someone considering this product?

I would suggest Jira. It's a fantastic learning opportunity for organizing and carrying out ambitious undertakings. It allows for a great deal of customization in terms of both process and field types. A useful instrument for monitoring problems, bugs, development efforts, etc. In addition, I may make use of its robust reporting and analytics features to create my own reports and dashboards.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Continually Improving Product
  • Enables Productivity
  • Acts with Integrity

Cons

  • Commodity Features
  • Wastes Time
  • Vendor Friendly Policies

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