Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

411 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Roshan G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic management tool for IT organisations

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Customization and Flexibility: Jira is highly customizable, allowing users to adapt it to various project management and workflow needs. Users can create custom issue types, workflows, fields, and screens, making it suitable for a wide range of industries and use cases. Integration Ecosystem: Jira seamlessly integrates with a vast ecosystem of Atlassian and third-party apps and plugins. This integration capability extends its functionality and allows users to connect Jira with other tools they use in their workflow, such as Confluence, Bitbucket, Slack, and more. Scalability:

What is your favorite aspect of this product?

Agile Boards: Jira's agile boards are a game-changer for teams that follow agile practices. Whether you prefer Scrum boards for sprint planning or Kanban boards for continuous flow, Jira has you covered. 2. Customizable Workflows: One size doesn't fit all in project management, and that's where Jira excels. It allows teams to create and customize workflows that perfectly match their unique processes. Whether your workflow is simple or complex, Jira's flexibility can accommodate it.

What recommendations would you give to someone considering this product?

Understand Your Needs: Start by clearly defining your project management or issue tracking requirements. Understand the size of your team, the complexity of your projects, and the specific workflows you need to support. Explore Pricing Options: Jira offers various pricing plans, including free and paid options. Evaluate your budget and choose the plan that aligns with your organization's size and needs. Start with Agile Basics: If you're new to agile methodologies, begin with the basics. Familiarize yourself with Scrum or Kanban principles and understand how Jira supports agile project management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Fantastic Product / Sprint Planning tool!

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Security Frustrates

Sanil J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to track cases.

What is your favorite aspect of this product?

Inbuilt email sending

What do you dislike most about this product?

it lags a little bit

What recommendations would you give to someone considering this product?

Could be more easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Roshan G.

Fantastic management tool for IT organisations

Likeliness to Recommend

Pros

Fantastic Product / Sprint Planning tool!

Likeliness to Recommend

Pros

Cons

Sanil J.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support