Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Stephen J.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Wide feature range for collaborating but clunky

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Ability to create kanban boards with swim lanes for team reviews that pull in assigned tasks for easy viewing and prioritisation

What is your favorite aspect of this product?

Task list management where I can assign dates and ownership to view on a Gantt style chart and manage my projects

What do you dislike most about this product?

Moving the date on one task doesn't automatically push back the dependent tasks and this must be done manually which is time consuming

What recommendations would you give to someone considering this product?

Great for collaboration but some areas are clunky, once familiar with the tool it can be used daily

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Charges for Enhancements

Arpit C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

A powerful and flexible project management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Comprehensive feature set: Jira offers a comprehensive set of features for project management, including requirements gathering, planning, tracking, and release management. This makes it a one-stop shop for all of your project management needs. Flexibility: Jira is a highly flexible tool that can be customized to meet the specific needs of your team and project. You can create custom workflows, fields, and reports to suit your specific requirements. Ease of use: Jira is a user-friendly tool that is easy to learn and use. It has a clean and intuitive interface, and it offers a variety of resources to help you get started.

What is your favorite aspect of this product?

Create custom workflows Create custom fields Create custom reports

What do you dislike most about this product?

Complexity: Jira can be complex and time-consuming to set up and configure, especially for teams that are new to Jira or for teams with complex projects. Cost: Jira can be expensive, especially for small businesses. Performance: Jira's performance can be slow, especially for teams with large projects or teams that are using a lot of custom features.

What recommendations would you give to someone considering this product?

Get a free trial: Jira offers a free trial. I recommend that you sign up for a free trial to see if Jira is right for you and your team. Read reviews: There are many reviews of Jira available online. I recommend that you read reviews from other users to get their insights on the software. Talk to other users: If you know anyone who is using Jira, talk to them about their experience. They can give you valuable insights on the pros and cons of the software.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Vlad S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Perfect features for IT

What is your favorite aspect of this product?

Board, Backlog

What do you dislike most about this product?

I like everything, but would be nice If Jira could have more integrations with test case management systems.

What recommendations would you give to someone considering this product?

It worth it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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