Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Gustavo Antonio O.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great tool for application development.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It gives me a fantastic interface that makes it easy for me to manage all of the software and programs in one location, as well as to generate creative projects and oversee all of my staff.

What is your favorite aspect of this product?

I enjoy that I can easily view all of my work and arrange jobs. It also provides me with ready-made spreadsheets that adjust to my workflow, and I can keep track of errors to create flawless software.

What do you dislike most about this product?

Nothing bothers me; I can integrate it with Slack, Microsoft Teams, and other programs. My apps can be developed and managed with the help of DevOps templates.

What recommendations would you give to someone considering this product?

For huge teams working on IT tool development assignments, I would suggest it. All of its tools improve teamwork and let us work as quickly and efficiently as possible.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vineet C.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The Powerhouse Project Management Tool for Agile

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Tailored for Agile methodologies: Built specifically for Agile software development, Jira offers features like Kanban boards, sprints, burndown charts, and backlog management, making it a preferred choice for agile teams. Customization powerhouse: Jira boasts extensive customization options with workflows, fields, screens, and integrations, allowing teams to adapt the platform to their unique needs and processes. Integration ecosystem: With a vast marketplace of add-ons and seamless integration with other Atlassian products like Confluence and Bitbucket, Jira fosters a connected and efficient workflow.

What do you dislike most about this product?

Steep learning curve: Jira offers a wide range of features and customization options, which can be overwhelming for new users or those unfamiliar with Agile methodologies. Mastering the platform can take time and effort, leading to some initial frustration. Complexity for simple projects: For straightforward projects without complex workflows or extensive customization needs, Jira's feature-rich environment might be overkill. Some users find it more cumbersome than simpler project management tools for basic tasks.

What recommendations would you give to someone considering this product?

Methodology: If you use Agile methodologies (Kanban, Scrum), Jira is built specifically for you. Consider your team's experience with Agile and comfort level with its concepts. Project complexity: For simple projects, Jira's features might be overwhelming. Assess the level of customization and integration you need. Team size and budget: Free plans exist, but advanced features require paid plans. Consider team size and budget constraints. Technical expertise: Extensive customization options require technical knowledge. Evaluate your team's comfort level with setup and maintenance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Teena T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product it is

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart with its focus on agile project management, adaptability through customization, seamless integration with other tools, and scalability for teams of all sizes. Its user-friendly interface and robust reporting make it a standout choice for efficient project management and collaboration.

What is your favorite aspect of this product?

Task management is my favourite part.Weekly tasks will be already assigned.so we can plan accordingly.

What do you dislike most about this product?

Some features missing in mobile application

What recommendations would you give to someone considering this product?

I recommend Jira for its user-friendly interface, powerful customization options, and seamless integration with various tools. It's particularly effective for agile project management and offers scalability to suit diverse team sizes. The extensive marketplace and robust reporting features further enhance its capabilities, making it a valuable choice for efficient collaboration and project management.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Jira Comparisons