Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Jeremy H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Jira is fantastic for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira allows me to complete all of my project-related tasks at once, thus I'm quite happy with it. It helps my team work more efficiently and effectively together.

What is your favorite aspect of this product?

The fact that I can keep tabs on everything that's going on with my project at all times, in real time, is fantastic. I love that I can delegate tasks to individual team members and always know where they stand. It features a ton of great add-ons, and its UI is so responsive and sleek.

What do you dislike most about this product?

Without any kind of technical training or experience, it was really challenging to comprehend how the platform actually functions. After struggling with it for a while, I finally got the feel of it, and the words began to come easily.

What recommendations would you give to someone considering this product?

Jira is a fantastic tool for monitoring the development of your project from beginning to end. Astoundingly, the Big Picture feature provides a snapshot of everything being worked on at the moment, as well as what has been completed and what is ahead. It's also remarkable that you've got the wherewithal to split up your organization into several surpluses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tomo S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best of its kind in the industry

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

I feel like Jira is the gold standard for all modern agile software companies so that first-of-its-kind-ness still differentiates it from others.

What is your favorite aspect of this product?

I think it can be customized pretty well for a company's specific needs, so that's nice.

What do you dislike most about this product?

The system is not very user friendly or intuitive. The learning curve is very high. There are so many features that i have never even used or heard about. I sometimes wish there was a simpler view for users who do not have to do very complex tasks and just want to track their own tasks over time.

What recommendations would you give to someone considering this product?

Get it if you want the best product in the industry

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Caring

Ahmed A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Optimal Project Management with Jira.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other similar products with its comprehensive suite of project management tools that helps teams plan, prioritize, track work and assign tasks to team members, monitor progress, and provide visibility into project progress, Jira's features include bug and issue tracking, agile project management, time tracking, custom workflow, collaboration tools...etc, Jira's agile project management features enable users to customize workflows to fit specific needs, Jira also offers a wide range of integrations with third-party apps and services, which allows to automate processes.

What is your favorite aspect of this product?

Jira agile project management features allow us to customize our workflows to fit our specific needs, Also integrations with third-party apps and services helps us to automate processes and integrate our data.

What do you dislike most about this product?

We'd like to see deeper integration with third-party apps and services, as well as more customization options.

What recommendations would you give to someone considering this product?

Jira is an excellent choice for teams looking for a tool that helps them plan, prioritize, track work, assign tasks to team members, monitor progress, and provide visibility into project progress, Jira's agile project management features allow to customize workflows to fit specific needs, and its wide range of integrations with third-party apps and services help to automate processes and integrate data, With Jira, teams can manage projects more efficiently, increase visibility, progress and collaborate more effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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