Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Rafiq K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

An Ideal Tool for Agile Teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira Software is highly effective for tracking project progress, managing tasks, and fostering collaboration among teams. It streamlines workflows, simplifies task assignments, and enables efficient monitoring of project requirements.

What is your favorite aspect of this product?

Jira excels in categorizing updates, providing a clear overview of project progress, and assigning tasks effectively. This feature ensures every team member knows their responsibilities and deadlines.

What do you dislike most about this product?

The interface is often found as complex, especially for new users who are unfamiliar with navigating or filing issues. This could potentially slow down onboarding and initial productivity.

What recommendations would you give to someone considering this product?

Jira Software has become an indispensable part of our operations. It not only ensures project management efficiency but also enhances team collaboration and issue resolution. Whether you're managing agile workflows or streamlining bug tracking, Jira is a reliable and powerful tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mayank J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Very easy to use and helps to better manage tasks

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It helps in better managing tasks and ensures continuous improvement with constantly evolving features.

What is your favorite aspect of this product?

Functionality to upload tasks via CSV

What do you dislike most about this product?

Not able to see tasks like a Google Sheet View

What recommendations would you give to someone considering this product?

Very easy to use, once properly configured and mapped to tasks

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Roney W.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Chaos into Workflow Clarity

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Well, there isn’t much, but looking at how it supports agile workflows with customizable boards and sprints, that would have to be the one

What is your favorite aspect of this product?

When tracking campaigns, I can easily see where tasks are stalling and fix them before deadlines slip

What do you dislike most about this product?

Setting up workflows and permissions can feel like solving a puzzle without instructions

What recommendations would you give to someone considering this product?

then spend time onboarding users properly. It’s powerful but can overwhelm without guidance.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Saves Time

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