Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Cindy M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Senior Director Marketing

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In conclusion, Jira is an effective software for managing projects. It's great for organizing projects and monitoring problems, and the workflow features are important for keeping track of and resolving any problems that arise. Teams that want more sophisticated capabilities, however, will have to subscribe to a subscription plan.

What is your favorite aspect of this product?

JIRA's many helpful features include the ability to handle issues, create tasks automatically, organize backlogs, and much more. The enormous amount of work that can be handled by this program while still producing reports for upper management is what makes it so appealing. An attentive support staff is there to answer any questions you may have, so integrating it into your system is a breeze.

What do you dislike most about this product?

Sometimes, Jira's steep learning curve and complicated user interface might be off-putting for new users and delay their adoption of the software. I also don't like that it's often sluggish and glitchy, which makes it difficult to get things done and reduces productivity.

What recommendations would you give to someone considering this product?

If you need to provide immediate assistance to users or customers, either personally or via the use of bespoke bots you may put up, Intercome is an excellent choice. Organizations that anticipate a significant increase in email traffic might take use of specialized bots to handle the influx. Help articles written in Intercom may turn users into raving fans of your product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

For Agile groups, this is a complete tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The user-friendliness of the interface and the high quality of the experience it provides have won me over. The quickness and simplicity of the learning path and the ease with which it may be navigated are additional notable strengths.

What is your favorite aspect of this product?

I appreciate the ease with which I can monitor the current status of tasks, track their development, and receive constructive real-time notifications; this platform not only helps me set priorities, but also gives me a bird's-eye view of the entire project from beginning to end.

What do you dislike most about this product?

In particular, non-technical users may find it difficult to install and work with Jira Software. Users that need access to the tool on the move will find the mobile app to be unsatisfactory due to its reduced capabilities in comparison to the web-based version.

What recommendations would you give to someone considering this product?

I appreciate how adaptable it is to my specific needs and how easy it is to work with others on a team, give tasks, or chat in real time with coworkers to exchange ideas and feedback. preferences, it greatly improves efficiency.

Pros

  • Performance Enhancing
  • Efficient Service
  • Helps Innovate
  • Reliable

Dani B.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Wonderful Tool for Managing Projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira allows programmers to work on several projects at once. For example, I use Slack and Bitbucket to keep track of all my jobs and code repositories and use JIRA frequently. Agile and sprint planning, centralized data storage for project backup, and API integration with other services are some of my favorite development approaches.

What is your favorite aspect of this product?

We find it useful for Project Management at our organization. A separate board is used by each team to keep tabs on the sprint's development, manage the backlog's cards, and generate various reports. E-mail is the quickest way to share news and thoughts briefly. I've worked on a project where retrieving metadata like description, comments, and attachments was a breeze thanks to Python.

What do you dislike most about this product?

The team should attempt to fix the issue wherein image uploads as part of requests occasionally fail. There's a message that says "Failed to upload photos" all the time.

What recommendations would you give to someone considering this product?

With its user-friendly interface and comprehensive set of features, Jira is unrivaled when it comes to managing products and ensuring that everyone is on the same page with regards to their daily responsibilities. Workload management amongst teammates is efficient. Similar tickets from the past can be tracked for simpler sorting. Benefits include a speedup in performance and a decrease in wasted time.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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