Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

373 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Trustworthy
Performance Enhancing

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Powerful project management and monitoring tool.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Edward T.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The best project management tool is all in one.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We have better team management using Jira since it allows us to work from wherever. My team and I can work on the user narrative together and receive information about what's new or changed in real time. In addition, we are more efficient in handling customer service tickets. We have our support emails connected with Jira, and the support icon in our app forwards all enquiries through JIRA, allowing us to simply track and reply to them.

What is your favorite aspect of this product?

Its dynamic approach to processing user stories with Bitbucket Intigration makes it extremely clear who, when, and what was worked on. The automated generation of columns per category that include the date and time of the issue, the agent who handled it, the resolution status, and other information aids in the management of support requests.

What do you dislike most about this product?

When we execute version upgrades on this JIRA software, which we host in our own data center, it displays an unsupported database issue, but the service continues to function normally, so I assume it's just a software fault. We must update in order to receive ticket status updates. When there are a large number of tickets to load, it might take some time. It would be easier to see the hierarchy if JIRA could display the subtasks with their Tasks.

What recommendations would you give to someone considering this product?

This is one of the most popular ticketing services accessible right now. You can receive immediate alerts about jobs that have been allocated to you, assign the work to someone, view task details including dates, agent data, and anything else. Jira assists with the management of all software project workflows from start to completion. For example, the interface with Confluence aids in the maintenance of documents that are linked to each tale. The code base is managed by BitBucket, and many third-party apps may be connected with Jira.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Walid N.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic Time management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Customizable workflows.

What is your favorite aspect of this product?

its flexibility and customizability, which allows developers to tailor the tool to their specific needs and workflows.

What do you dislike most about this product?

Customization options can be overwhelming.

What recommendations would you give to someone considering this product?

Just try it

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Powerful project management and monitoring tool.

Likeliness to Recommend

Pros

Edward T.

The best project management tool is all in one.

Likeliness to Recommend

Pros

Walid N.

Fantastic Time management

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support