Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Florentina A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product for Agile teams!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira offers superior customization options, especially for agile project management, and it provides seamless integration with other Atlassian tools like Confluence and Bitbucket which makes it a powerful platform for development teams.

What is your favorite aspect of this product?

I love the powerful reporting and user-friendly dashboard tools, which give clear visibility into project progress.

What do you dislike most about this product?

The interface can be overwhelming for new users.

What recommendations would you give to someone considering this product?

Make sure to invest time in learning the tool to get the most out of its capabilities, as it can be complex for beginners.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Deepak K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

JIRA: All-in-One Agile Excellence

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out through its exceptional customization capabilities and deep integration with software development workflows.

What is your favorite aspect of this product?

My favorite aspect is the ability to generate detailed burndown charts, velocity reports, and custom dashboards provides crucial insights for data-driven decision-making. This visibility enables better resource allocation and sprint planning.

What do you dislike most about this product?

The learning curve for new users is steep, and without proper planning, teams can get lost in the multitude of options and settings.

What recommendations would you give to someone considering this product?

For organizations considering Jira, I recommend starting with a clear implementation strategy and begin with basic workflows and gradually add complexity as needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

George A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.

What is your favorite aspect of this product?

My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Saves Time

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